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Article Number: 000197234

Data Domain Boost: The backups from VEEAM 11 or 11a running on Windows 2016 or 2019 to Data Domain using DDBOOST over IP may fail and Veeam may stop responding

Summary: The backups from VEEAM 11 or 11a running on Windows 2016 or 2019 to Data Domain using DDBOOST over IP may fail and VEEAM may stop responding.

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Article Content

Symptoms

The backups from VEEAM 11 or 11a running on Windows 2016 or 2019 to DD using DDBOOST over IP may fail. VEEAM may stop responding, or backups may fail.

Customer may see this error during the backup:  But this symptom is not required to match this KB to the error. 
Exception " veeam.backup.agentprovider.agentclosedexception" was seen.
 

Cause

The issue is related to the OpenSSL version openssl-1.0.2h used with the DDBOOST plug-in 7.0 that is embedded in VEEAM 11. The issue is fixed in OpenSSL version 1.0.2u in the DDBOOST plug-in version 7.2.x.

Resolution

DDBOOST plug-in is included within VEEAM, so cannot be upgraded separately.

1) VEEAM has integrated the higher DDBOOST plug-in version. Fix_349005 has been made available by Veeam. Engage Veeam Support if required to deploy this fix.

2) For reference: Prior to fix released of the above fix, you could have engaged VEEAM technical support to get the DDBOOST plug-in to fix the issue while waiting for the final fix with the next VEEAM version release.

The package should be: 
  • VeeamDeploymentSvc.exe_11.0.1.1261 with DDBOOST plug-in 7.7.1.0-1007743.
Check the compatibility using the e-Lab navigator page before proceeding with any upgrade:

Additional Information

VEEAM not responding may look like: 
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.
EXCEPTION_CODE_STR:  c0000005
EXCEPTION_PARAMETER1:  0000000000000000
EXCEPTION_PARAMETER2:  ffffffffffffffff

STACK_TEXT: 
000001e9`da85eddc 00000000`0000003c     : 2e3c1fd4`00000000 d4da1190`80000900 d4db80b0`00007ffb d4da4700`00007ffb : libDDBoost+0xd3e23
000001e9`da85ede4 2e3c1fd4`00000000     : d4da1190`80000900 d4db80b0`00007ffb d4da4700`00007ffb d4db9b90`00007ffb : 0x3c
000001e9`da85edec d4da1190`80000900     : d4db80b0`00007ffb d4da4700`00007ffb d4db9b90`00007ffb d4da4f60`00007ffb : 0x2e3c1fd4`00000000
000001e9`da85edf4 d4db80b0`00007ffb     : d4da4700`00007ffb d4db9b90`00007ffb d4da4f60`00007ffb d4da49d0`00007ffb : 0xd4da1190`80000900
000001e9`da85edfc d4da4700`00007ffb     : d4db9b90`00007ffb d4da4f60`00007ffb d4da49d0`00007ffb d4da15d0`00007ffb : 0xd4db80b0`00007ffb
000001e9`da85ee04 d4db9b90`00007ffb     : d4da4f60`00007ffb d4da49d0`00007ffb d4da15d0`00007ffb d4db53d0`00007ffb : 0xd4da4700`00007ffb
000001e9`da85ee0c d4da4f60`00007ffb     : d4da49d0`00007ffb d4da15d0`00007ffb d4db53d0`00007ffb d4db5320`00007ffb : 0xd4db9b90`00007ffb
000001e9`da85ee14 d4da49d0`00007ffb     : d4da15d0`00007ffb d4db53d0`00007ffb d4db5320`00007ffb 2e371fe9`00007ffb : 0xd4da4f60`00007ffb
000001e9`da85ee1c d4da15d0`00007ffb     : d4db53d0`00007ffb d4db5320`00007ffb 2e371fe9`00007ffb 2e36325b`800004fb : 0xd4da49d0`00007ffb
000001e9`da85ee24 d4db53d0`00007ffb     : d4db5320`00007ffb 2e371fe9`00007ffb 2e36325b`800004fb 20323230`322e3130 : 0xd4da15d0`00007ffb

SYMBOL_NAME:  libDDBoost+d3e23
MODULE_NAME: libDDBoost
IMAGE_NAME:  libDDBoost.dll
STACK_COMMAND:  ~9s  .ecxr  kb

FAILURE_BUCKET_ID:  INVALID_POINTER_READ_c0000005_libDDBoost.dll!Unknown

The dmp file may show the issue that is related to OpenSSL library that is attached to the DDBoost library, 0:008> k. 
WARNING: Stack pointer is outside the normal stack bounds. Stack unwinding can be inaccurate.
 # Child-SP          RetAddr               Call Site
00 000001e7`bd181c5c 00000000`0000003c     libDDBoost!sha1_block_data_order_shaext+0x2a3 [C:\openssl-1.0.2h\tmp32\sha1-x86_64.asm @ 1427] 
01 000001e7`bd181c64 c937272c`00000000     0x3c
02 000001e7`bd181c6c 00000000`80000e00     0xc937272c`00000000
03 000001e7`bd181c74 00000000`00000000     0x80000e00

Article Properties

Affected Product

Data Domain Boost

Last Published Date

17 Jul 2023

Version

3

Article Type

Solution

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