Falha na interface do usuário da Web do NetWorker ao buscar as contagens mais recentes do painel de indicadores devido à ausência de certificado

Summary: O NetWorker Web User Interface (NWUI) produz o erro "Failed to fetch latest counts for Dashboard - Error in fetching count of activities based on status from Monitoring Service".

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Depois de fazer login com sucesso no NWUI, a interface do usuário mostra o erro: 
Failed to fetch latest counts for Dashboard. Error in fetching count of activities based on status from Monitoring Service
 
Captura de tela da interface do usuário mostrando o erro

Cause

Alias de certificado ausente emcnwuimonitoring no repositório de chaves Java cacerts.

  • Linux:  
    /opt/nre/java/latest/lib/security/cacerts
  • Windows:  
    %drive%:\Program Files\NRE\java\jre1.8.0_<xxx>\lib\security\cacerts

Resolution

Importar emcnwuimonitoring certificate (O encerramento dos serviços do NetWorker não é necessário.)

  • Linux: 
/opt/nre/java/latest/bin # keytool -import -alias emcnwuimonitoring -keystore /opt/nre/java/latest/lib/security/cacerts -storepass changeit -file /nsr/nwui/monitoring/app/conf/emcnwuimonitoring.cer
  • Windows:
%drive%:\Program Files\NRE\java\jre1.8.0_<xxx>\bin> keytool.exe -import -alias emcnwuimonitoring -keystore "C:\Program Files\NRE\java\jre1.8.0_<xxx>\lib\security\cacerts" -storepass changeit -file "%drive%:\Program Files\EMC NetWorker\nwui\monitoring\app\conf\emcnwuimonitoring.cer"

Affected Products

NetWorker

Products

NetWorker Series
Article Properties
Article Number: 000197327
Article Type: Solution
Last Modified: 01 Jul 2024
Version:  6
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