由於遺失憑證，NetWorker Web 使用者介面無法擷取儀表板的最新計數

Summary: NetWorker Web 使用者介面 （NWUI） 產生錯誤「無法擷取儀表板的最新計數 - 從監控服務擷取活動狀態計數時發生錯誤。」

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

成功登入 NWUI 後，使用者介面會顯示錯誤： 
Failed to fetch latest counts for Dashboard. Error in fetching count of activities based on status from Monitoring Service
 
使用者介面的螢幕擷取畫面，顯示錯誤「無法擷取儀表板的最新計數。

Cause

缺少憑證別名 emcnwuimonitoring 在 Java cacerts 金鑰存放區中。

  • Linux：  
    /opt/nre/java/latest/lib/security/cacerts
  • Windows：  
    %drive%:\Program Files\NRE\java\jre1.8.0_<xxx>\lib\security\cacerts

Resolution

匯入 emcnwuimonitoring 憑證 （不需要關閉 NetWorker 服務。）

  • Linux： 
/opt/nre/java/latest/bin # keytool -import -alias emcnwuimonitoring -keystore /opt/nre/java/latest/lib/security/cacerts -storepass changeit -file /nsr/nwui/monitoring/app/conf/emcnwuimonitoring.cer
  • Windows：
%drive%:\Program Files\NRE\java\jre1.8.0_<xxx>\bin> keytool.exe -import -alias emcnwuimonitoring -keystore "C:\Program Files\NRE\java\jre1.8.0_<xxx>\lib\security\cacerts" -storepass changeit -file "%drive%:\Program Files\EMC NetWorker\nwui\monitoring\app\conf\emcnwuimonitoring.cer"

Affected Products

NetWorker

Products

NetWorker Series
Article Properties
Article Number: 000197327
Article Type: Solution
Last Modified: 01 Jul 2024
Version:  6
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