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How to Identify the Dell SupportAssist OS Recovery Version

Summary: This article discusses how to verify the Dell SupportAssist OS Recovery Version.

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Article Content


Instructions


Affected Product:

Dell SupportAssist OS Recovery


Dell SupportAssist OS Recovery is a powerful recovery tool that is designed to help you diagnose, fix, or recover your device when experiencing issues.

Versioning of Dell SupportAssist OS Recovery may be needed to:

  • Troubleshoot the product.
  • Understand product features.

The Dell SupportAssist OS Recovery version can be identified in the Preboot Environment or Windows Operating System. Click the appropriate option for more information.

 

To identify the version:

  1. On system boot, hold F12.
  2. In the One-Time Boot Settings menu, click SupportAssist OS Recovery.

Image depicts the SupportAssist OS Recovery option that is found in the One-Time Boot Settings menu.

  1. During SupportAssist OS Recovery, document the version listed.

Image depicts an example version that is displayed during SupportAssist OS Recovery.

Note:
  • In the screenshot, 5.5.1.16141 is the version.
  • The version may differ in your environment.
  • If you were unable to document the version before boot, go to Step 4.
  1. In top-right corner of the SupportAssist OS Recovery Menu, select and then click About.

Image depicts the About option that is found after clicking the three dots.

  1. In the About menu, locate and then document the version of SupportAssist OS Recovery.

Image depicts an example version of SupportAssist OS Recovery.

Note: The Platform, Service, and Warranty Expiration Date will differ in your environment.
 

To identify the version:

  1. Right-click the Windows Start Menu and then click Apps and Features.

Image depicts the Apps and Features option that is found when right-clicking the Start menu.

  1. Locate and then document the version for Dell SupportAssist OS Recovery Plugin for Dell Update.

Image depicts an example version.

Note:
  • In the screenshot, 5.5.1.16143 is the version.
  • The version may differ in your environment.

Article Properties


Affected Product

SupportAssist for Home PCs, SupportAssist OS Recovery, SupportAssist for Business PCs

Last Published Date

20 Sep 2022

Version

3

Article Type

How To