安全連線閘道 - 由於 MQTT 錯誤，無法連線至裝置

Summary: 本文說明如何解決從 SRSv3.52 更新至安全連線閘道 （SCG） 後，無法建立連線的情況。「Error: 無法啟動工作階段，因為可用閘道的 RA 轉送器/MQTT 連線逾時。」

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Symptoms

從 SRSv3.52 更新至 SCG 並嘗試建立連線後，安全連線閘道會出現此錯誤訊息： 
 Error: Failed to start session, due to RA Forwarder/MQTT connection timeout from available gateways

Cause

此錯誤是由損壞或丟失的金鑰庫引起的。

Resolution

  1. 以 root 身分登入 SCG
  2. 執行下列命令： 
    - docker exec -i esrsde-app rm /opt/esrsve/gateway/clientkeystore.jks
- docker exec -i esrsde-app /opt/esrsve/gateway/suseveupgrade.sh -configuresystem
  3. 重新啟動您的 SCG

Affected Products

Secure Connect Gateway - Virtual Edition

Products

Secure Connect Gateway
Article Properties
Article Number: 000198045
Article Type: Solution
Last Modified: 22 Jul 2024
Version:  2
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