Dell Alienware 920H Tri-Mode Wireless (AW920H) Gaming Headset Usage and Troubleshooting Guide

Summary: The following article provides information about the Dell Alienware 920H Tri-Mode Wireless (AW920H). You can reference each section to learn more about the features of the Dell AW920H and how to use it. ...

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Instructions

Table of Contents:

  1. What is in the Alienware 920H Tri-Mode Wireless box
  2. Alienware 920H Tri-Mode Wireless Features
    1. Headset
    2. Accessories
    3. Charging the headset
    4. Battery status
  3. Setting up your Alienware 920H Tri-Mode Wireless
    1. System requirements
    2. Inserting the boom microphone
    3. Connecting the headset to your device using the USB wireless dongle
    4. Connecting the headset to your device using Bluetooth
    5. Connecting the headset to your device using the Inline audio cable
  4. Using the headset
    1. Adjusting the headset
  5. Troubleshooting
  6. Additional Information

 

AW920H - Alienware 920H Tri-Mode Wireless
Figure 1: Work faster and smarter with the Dell AW920H

 

What is in the Alienware 920H Tri-Mode Wireless box

 

 

Dell AW920H Contents
Figure 2: Dell Alienware 920H Tri-Mode Wireless Box Contents

1 Alienware Tri-Mode Wireless Gaming Headset AW920H 2 USB-A to USB-C charging cable
3 USB wireless dongle 4 Documents
5 3.5 mm inline audio cable 6 Detachable boom microphone
7 USB-A to USB-C adapter 8 Soft carry pouch

 


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Dell Alienware 920H Tri-Mode Wireless Features

 

Headset

Alienware 920H Tri-Mode Wireless headset
Figure 3: Alienware 920H Tri-Mode Wireless headset

1 Indicator LED 2 Power button
3 Headset touch control area 4 Port for Inline audio cable and Boom microphone
5 USB-C Charging port 6 Automatic Noise Cancellation (ANC) On / Off slider
7 Microphone mute button 8 Slider switch for 2.4 GHz, Bluetooth, and Bluetooth pairing

Accessories

Alienware 920H Tri-Mode Wireless accessories
Figure 4: Alienware 920H Tri-Mode Wireless accessories

1 Microphones mute slider 2 Microphone
3 Microphone 4 Microphone mute LED

Charging the headset

To charge the headset, use the USB-A to USB-C cable:

  • Connect USB-C end of the cable to the headset.
  • Connect USB-A end of the cable to the computer.

Charging Alienware 920H Tri-Mode Wireless
Figure 5: Charging Alienware 920H Tri-Mode Wireless

NOTE: For best results, ensure that the battery is fully charged when using it for the first time.
NOTE: To improve battery life, turn off the power switch when the headset is not used.

Battery Status

The complete charging of the battery may take less than 2.5 hours. When the headset is turned off and charging, the LED light and Alienhead logo indicate the battery status.

AW920H Battery status LED

Figure 6: Battery status LED

Green Fully charged Power LED and Alienhead logo lights stay green.
Blinking Green and Amber Charging Power on: LED light and Alienhead logo changes between amber and green for 12 seconds, then goes to previous lighting effect.
Power off: Light changes between amber and green.
Blinking Amber Battery less than 20% Power LED: LED light slowly blinks in amber.
Alienhead logo: Light fast blinks in amber for 5 seconds, then go dark for 15 seconds. This cycle repeats until the battery is dead.

 

The headset automatically turns off after 30 minutes when;

  • USB wireless dongle connection is lost.
  • Bluetooth is not connected.
  • The connected computer is turned off.
  • Thee USB wireless dongle is removed from the USB port.

To turn the headset on, press the Power button for two seconds.

 


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Setting up your Alienware 920H Tri-Mode Wireless

System requirements

  • One USB port for USB wireless dongle
  • One USB port for charging (optional)
  • Microsoft Windows 11 or Windows 10 64-bit, Mobile, PS4, or XboxOne

     


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Inserting the boom microphone

Insert the boom microphone firmly into the boom microphone port of the headset when connected using wireless dongle or Bluetooth.

Detachable boom microphone
Figure 7: Detachable Boom microphone


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Connecting the headset to your device using the USB wireless dongle

  1. Plug the USB wireless dongle into the USB-A to USB-C adapter, and then connect the adapter to the USB port on your computer.

    Plug the USB wireless dongle
    Figure 8: Plug the USB wireless dongle

  2. Slide the pairing switch slider on the headset to 2.4 GHz mode. The headset and the USB wireless dongle are pre-paired.

    Switch slider on the headset to 2.4GHz mode
    Figure 9: Switch the slider on the headset to 2.4 GHz mode

  3. The LED lights up white when connected.

    White LED when connected
    Figure 10: White LED when connected


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Connecting the headset to your device using Bluetooth

  1. Turn on the Bluetooth in your computer before connecting the headset using Bluetooth.

    Turn on the Bluetooth in your computer before connecting the headset using Bluetooth
    Figure 11: Turn on the Bluetooth on your computer

  2. Slide the pairing switch slider to the bottom for two seconds. When you see that the blue light blinks, the pairing mode is on.

    Turn on Bluetooth pairing
    Figure 12: Turn on Bluetooth pairing

  3. Connect the headset to a computer, laptop, smartphone, or tablet and so on. The LED lights up blue when connected.

    The LED lights up blue when connected through Bluetooth
    Figure 13: The LED lights up blue when connected through Bluetooth

Connecting the headset to your device using the Inline audio cable

  1. Connect one end of the 3.5 mm inline audio cable to the boom microphone port on your headset.
  2. Connect the other end to the audio or headset port on your computer or mobile device.

Connecting the headset to your device using the Inline audio cable
Figure 14: Connecting the headset to your device using the Inline audio cable

  • The headset speakers and the microphone on the cable continue to work even when the headset is turned off, as long as the headset is connected to a 3.5 mm inline audio cable. However, the buttons and LEDs stop functioning if the headset is turned off.
  • While using the 3.5 mm inline audio cable, the audio source is provided only by the Inline cable. The 2.4G mode and the Bluetooth mode still continue to work even after removing the audio cable.
  • When using the 3.5 mm inline audio cable, the headset is compatible with any device with an audio jack port like mobile, XboxOne, and PS4.
NOTE: Audio from a 3.5 mm inline audio cable is muted when the USB-C cable is connected to a power source for charging.

For more information, see Dell Knowledge Base article Alienware Headset Does Not Work When Connected Using 3.5 mm Cable.


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Using the headset

Adjusting the headset

Adjust the headband and ear pads to find the optimal fit for your head. When using boom microphone, position it approximately two centimeters away from your mouth.

Adjust the headband and ear pads
Figure 15: Adjust the headband and ear pads

The ear cups can be rotated to wear the headset around the neck comfortably, or for easier storage.

Rotating the ear cups
Figure 16: Rotating the ear cups


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Troubleshooting

 

Problems Possible solutions
Headset has no sound.
  • Ensure that the headset is turned on, and properly connected through the wireless dongle, Bluetooth, or Inline audio cable.
  • Ensure that you are not using the headset with an Inline audio connection while charging.
  • Ensure that the audio player is playing music, and that the computer volume and media player volume are on and not muted.
  • Click the volume icon on your computer. Adjust the volume level on the volume bar.
  • Check the playback setting on the computer, and ensure that the default device is set to DEVICE NAME.
  • Check that the headset is within range (10 m) of the wireless dongle or connected mobile devices. (if connected through the wireless dongle or Bluetooth)
  • Check the wireless connection is good.
  • Check that the headset is connected to wireless dongle (recommended mode) on your computer during the game.
The person on the other end cannot hear me.
  • Ensure that the microphone is positioned close to the mouth.
  • Ensure that the microphone is not muted. The mute light on the boom microphone should be off.
  • Check the record setting on the computer, and ensure that the default device is set to DEVICE NAME.
  • Check that the boom microphone is fully inserted into the microphone port. (if connected through the wireless dongle or Bluetooth)
  • Ensure that the headset is within range (10 m) of the wireless dongle or connected mobile devices (if connected through the wireless dongle or Bluetooth).
  • Ensure that the audio plug end is well inserted into the boom microphone port on your headset and computer respectively (if connected through the inline audio cable).
  • Ensure that the mute slider on the inline audio cable is not muted.
Abnormal sound is coming out of the headset.
  • Check if something is obstructing the headset.
  • Adjust the volume level up and down, and check if the abnormal sound changes.
  • Ensure that the headset is within range (10 meters) of the wireless dongle or connected mobile devices. (if connected through the wireless dongle or Bluetooth)
  • Ensure that the inline audio plug is fully inserted into the audio port of the computer or mobile devices. (if connected through the audio cable
Unbalanced sound in the headset Check that the computer volume balance is set correctly.
  1. Right-click the headset icon.
  2. Select playback devices.
  3. Right-click default playback devices, and select Properties.
  4. Select Levels, and click Balance. Ensure that the L and R values are the same
Headset lights do not light up.
  • Ensure that the headset is turned on.
  • Open Alienware Command Center, and ensure that the lights are turned on.
Wireless range is too short.
  • Ensure that the wireless dongle or connected mobile devices with Bluetooth is not covered or blocked by metal or electronic objects.
  • Try connecting the wireless dongle to the USB port on the side of your computer, rather than the USB port at the back of your computer.
  • Ensure that no other USB device is connected next to the wireless dongle.
Microphone picks up too much background noise.
  • Ensure that the microphone is positioned close to the mouth.
  • Open Alienware Command Center, and reduce the microphone volume.
Microphone mute is not working when connected with an inline audio cable.
  • Ensure that the audio plug end is well inserted into the boom microphone port on your headset and computer respectively.
  • Ensure that the microphone mute button on the inline audio cable is set to MUTE OFF.
  • Ensure that the audio plug end with five poles is inserted to the headset port, and the end with four poles is inserted to your computer or mobile.
  • Ensure that the microphone mute button on the inline audio cable is set to MUTE OFF.
Alienware command center does not recognize the headset.
  • Ensure that the headset is turned on and the headset is connected to the computer through the USB wire, wireless dongle, or Bluetooth pairing.
  • Reconnect the wireless dongle, pair the headset using the Bluetooth, or restart Alienware Command Center.
 


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Additional Information

 

Learn how to use and troubleshoot problems with the AW920H. You can find information about Troubleshooting steps, How-To guides, and relevant Support Videos for assistance.

For the Alienware Tri-Mode Wireless Gaming Headset User Guide, go to the Dell Alienware Tri-Mode Wireless Gaming Headset Documentation. Then click View PDF to the right of the Alienware Tri-Mode Wireless Gaming Headset AW920H User Guide, located in the Manuals and Documents section.

 

For more information, see these Dell Knowledge Base articles:


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Affected Products

Alienware Tri-Mode Wireless Gaming Headset AW920H
Article Properties
Article Number: 000198192
Article Type: How To
Last Modified: 15 Jan 2025
Version:  4
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