Dell Repository Manager：升级后，版本 3.4 可能无法加载首选项页面。
Summary: 在升级情况下，Dell Repository Manager （DRM） 3.4 可能会停在首选项页面的旋转滚轮屏幕。
This article applies to
This article does not apply to
This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
当用户在将 DRM 3.x 升级到 3.4 之前将存储位置从默认文件夹更改为其他文件夹时，会发生问题。
本文适用于 Windows作系统。
DRM 日志可能具有以下跟踪：
SEVE com.dell.sm.downloader.DSMLocation check null java.nio.file.FileAlreadyExistsException
INFO com.dell.drm.service.InitialConfiguration intialize Store preference settings is inaccessible using default store
SEVE com.sun.jersey.spi.container.ContainerResponse mapMappableContainerException The RuntimeException could not be mapped to a response, re-throwing to the HTTP container
java.lang.NullPointerExceptionCause
DRM 3.4 服务以不同的用户权限运行 Local_service 与早期的 DRM 3.x 版本相比。DRM 中提到的自定义存储（文件夹）可能无法访问 Local_service 导致故障的用户。
Resolution
添加 Local_Service 用户到客户文件夹在 DRM 中提及为存储。确保用户具有 read/write 权限。
添加用户和权限后，重新启动 DRM 服务以解决此问题。
Affected Products
Poweredge C4140, PowerEdge C6400, PowerEdge C6420, PowerEdge C6520, PowerEdge C6525, PowerEdge C6600, PowerEdge C6615, PowerEdge C6620, PowerEdge FC640, PowerEdge M640, PowerEdge M640 (for PE VRTX), PowerEdge M7701, PowerEdge M7725, PowerEdge MX5016s
, PowerEdge MX740C, PowerEdge MX750c, PowerEdge MX760c, PowerEdge MX840C, PowerEdge R240, PowerEdge R250, PowerEdge R260, PowerEdge R340, PowerEdge R350, PowerEdge R360, PowerEdge R440, PowerEdge R450, PowerEdge R470, PowerEdge R540, PowerEdge R550, PowerEdge R570, PowerEdge R640, PowerEdge R6415, PowerEdge R650, PowerEdge R650xs, PowerEdge R6515, PowerEdge R6525, PowerEdge R660, PowerEdge R660xs, PowerEdge R6615, PowerEdge R6625, PowerEdge R670, PowerEdge R6715, PowerEdge R6725, PowerEdge R740, PowerEdge R740XD, PowerEdge R740XD2, PowerEdge R7415, PowerEdge R7425, PowerEdge R750, PowerEdge R750XA, PowerEdge R750xs, PowerEdge R7515, PowerEdge R7525, PowerEdge R760, PowerEdge R760XA, PowerEdge R760xd2, PowerEdge R760xs, PowerEdge R7615, PowerEdge R7625, PowerEdge R770, PowerEdge R770AP, PowerEdge R7715, PowerEdge R7725, PowerEdge R7725xd, PowerEdge R840, PowerEdge R860, PowerEdge R940, PowerEdge R940xa, PowerEdge R960, PowerEdge T140, PowerEdge T150, PowerEdge T160, PowerEdge T340, PowerEdge T350, PowerEdge T360, PowerEdge T40, PowerEdge T440, PowerEdge T550, PowerEdge T560, PowerEdge T640, Dell EMC Repository Manager - Current Versions
...
Article Properties
Article Number: 000198871
Article Type: Solution
Last Modified: 01 Sep 2025
Version: 2
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.