VxRail: Oppgraderingen mislykkes med feilmeldingen "Kunne ikke utføre underoppgave: EnableVCVMSSHSubTask" eller "Kunne ikke utføre underoppgave: UnlockCDROMSubTask"

Summary: Dell VxRail: Oppgradering til 7.0.350 eller nyere kan mislykkes på EnableVCVMSSHSubTask eller UnlockCDROMSubTask ved forsøk på å oppgradere det interne VxRail vCenter Server-verktøyet.

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Symptoms

VxRail-oppgradering til 7.0.350 eller nyere kan mislykkes ved EnableVCVMSSHSubTask eller UnlockCDROMSubTask ved forsøk på å oppgradere VxRail Internal vCenter Server Appliance.
Skjermbilde av oppdateringsfeil i plugin-modulen 

short.term.log

2022-02-27-09:26:28 microservice.cmsvcupgrade-service "2022-02-27 09:26:28[31m [ERROR] <68>[0m vsphere_connector_guestopt_impl.go ExecuteCommandOnVM() (131): Put ""https://169.254.x.x:443/guestFile?id=27&token=52dc49af-ed53-51d1-0898-6c21e791a33327"": dial tcp 169.254.x.x:443: i/o timeout"
2022-02-27-09:26:28 microservice.cmsvcupgrade-service "2022-02-27 09:26:28[36m [INFO] <68>[0m vm_repository_connector_impl.go ToggleSSH() (358): rc: -1"
2022-02-27-09:26:28 microservice.cmsvcupgrade-service "2022-02-27 09:26:28[36m [INFO] <68>[0m vm_repository_connector_impl.go ToggleSSH() (359): Stdout: "
2022-02-27-09:26:28 microservice.cmsvcupgrade-service ""
2022-02-27-09:26:28 microservice.cmsvcupgrade-service "2022-02-27 09:26:28[36m [INFO] <68>[0m vm_repository_connector_impl.go ToggleSSH() (360): Stderr: "
2022-02-27-09:26:28 microservice.cmsvcupgrade-service ""
2022-02-27-09:26:28 microservice.cmsvcupgrade-service "2022-02-27 09:26:28[31m [ERROR] <68>[0m vm.go ToggleSSH() (364): Put ""https://169.254.x.x:443/guestFile?id=27&token=52dc49af-ed53-51d1-0898-6c21e791a33327"": dial tcp 169.254.x.x:443: i/o timeout"
2022-02-27-09:26:28 microservice.cmsvcupgrade-service "2022-02-27 09:26:28[31m [ERROR] <68>[0m enable_vc_vm_ssh_subtask.go PerformSubTask() (80): Put ""https://169.254.x.x:443/guestFile?id=27&token=52dc49af-ed53-51d1-0898-6c21e791a33327"": dial tcp 169.254.x.x:443: i/o timeout"
2022-02-27-09:26:28 microservice.cmsvcupgrade-service "2022-02-27 09:26:28[31m [ERROR] <68>[0m upgrade_flow.go PerformSubTasks() (215): Fail to run sub task: [EnableVCVMSSHSubTask], error: [Put ""https://169.254.x.x:443/guestFile?id=27&token=52dc49af-ed53-51d1-0898-6c21e791a33327"": dial tcp 169.254.x.x:443: i/o timeout]"


Eller

"2022-07-29 07:45:17,242" microservice.cmsvcupgrade-service "2022-07-29T07:45:16.657905947Z stderr F 2022-07-29 07:45:16[31m [ERROR] <75>[0m vsphere_connector_guestopt_impl.go ExecuteCommandOnVM() (131): Put ""https://169.254.x.x:443/guestFile?id=15&token=524a1709-f64a-bfae-2b76-7f8a144f09a015"": dial tcp 69.254.xxx:443: connect: connection refused"
"2022-07-29 07:45:17,242" microservice.cmsvcupgrade-service "2022-07-29T07:45:16.75273638Z stderr F 2022-07-29 07:45:16[36m [INFO] <75>[0m vm_repository_connector_impl.go ToggleSSH() (358): rc: -1"
"2022-07-29 07:45:17,242" microservice.cmsvcupgrade-service "2022-07-29T07:45:16.752786866Z stderr F 2022-07-29 07:45:16[36m [INFO] <75>[0m vm_repository_connector_impl.go ToggleSSH() (359): Stdout: "
"2022-07-29 07:45:17,242" microservice.cmsvcupgrade-service "2022-07-29T07:45:16.752790794Z stderr F "
"2022-07-29 07:45:17,242" microservice.cmsvcupgrade-service "2022-07-29T07:45:16.752795238Z stderr F 2022-07-29 07:45:16[36m [INFO] <75>[0m vm_repository_connector_impl.go ToggleSSH() (360): Stderr: "
"2022-07-29 07:45:17,242" microservice.cmsvcupgrade-service "2022-07-29T07:45:16.752798003Z stderr F "
"2022-07-29 07:45:17,242" microservice.cmsvcupgrade-service "2022-07-29T07:45:16.752839333Z stderr F 2022-07-29 07:45:16[31m [ERROR] <75>[0m vm.go ToggleSSH() (364): Put ""https://169.254.x.x:443/guestFile?id=15&token=524a1709-f64a-bfae-2b76-7f8a144f09a015"": dial tcp 169.254.69.254.xxx:443: connect: connection refused"
"2022-07-29 07:45:17,242" microservice.cmsvcupgrade-service "2022-07-29T07:45:16.752890818Z stderr F 2022-07-29 07:45:16[31m [ERROR] <75>[0m enable_vc_vm_ssh_subtask.go PerformSubTask() (80): Put ""https://69.254.xxx:443/guestFile?id=15&token=524a1709-f64a-bfae-2b76-7f8a144f09a015"": dial tcp 169.254.57.111:443: connect: connection refused"
"2022-07-29 07:45:17,242" microservice.cmsvcupgrade-service "2022-07-29T07:45:16.752937517Z stderr F 2022-07-29 07:45:16[31m [ERROR] <75>[0m upgrade_flow.go PerformSubTasks() (215): Fail to run sub task: [EnableVCVMSSHSubTask], error: [Put ""https://69.254.xxx:443/guestFile?id=15&token=524a1709-f64a-bfae-2b76-7f8a144f09a015"": dial tcp 169.254.xxx:443: connect: connection refused]"

Cause

ESXi-verter har IPv4-adresse konfigurert på vmk0, og adressen er ikke tilgjengelig fra VxRail Manager, for eksempel 169.254.x.x.
Vanligvis har disse vertene blitt oppgradert fra 4,5 på et tidspunkt i levetiden. I 4.7.x ble VxRail IPv4 Management flyttet til vmk2. Som et resultat er det mulig for en vmk0 å ha en left-over-innstilling som fortsatt merker vmk0 som IPv4-administrasjonsadresse, som som et resultat vil angi en 169.254.x.x-adresse på vmk0

Resolution

  1. Deaktiver IPv4 for vmk0 på alle ESXi-verter. vmk0 skal bare ha IPv6-adresse.
  2. Prøv å oppgradere på nytt

Affected Products

VxRail, VxRail Appliance Series, VxRail Software
Article Properties
Article Number: 000201456
Article Type: Solution
Last Modified: 11 Nov 2025
Version:  7
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