NWUI kunne ikke hente de seneste optællinger til dashboardovervågning

Summary: NetWorker Web User Interface (NWUI) bruges til at administrere NetWorker-datazonen. Fanen NWUI-dashboard viser fejlen "Kunne ikke hente seneste antal for dashboard" og viser ikke detaljerne om politikker, arbejdsgange og handlinger. ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

NWUI-konsollen viser:

Failed to fetch latest counts for Dashboard
Error is fetching count of activities based on status from Monitoring Service


Overvågningsfejl

Ikonet C:\Program Files\EMC NetWorker\nsr\authc-server\tomcat\logs\nwui.log Viser:

HH:MM:SS [https-jsse-nio-9090-exec-2] ERROR c.e.n.c.n.i.MonitoringApi - Error in fetching count of activities based on status from Monitoring Service. javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: signature check failed

Cause

NWUI-overvågningslagercertifikatet er ikke tilgængeligt i NetWorker Runtime Environment (NRE)-nøglelageret. NWUI-overvågningen kræver tilladelser i NRE-nøglelageret for at kunne godkendes i NetWorker-datazonen. Årsagen til det manglende NWUI-overvågningsproces keystore-certifikat kendes ikke.


NRE-nøglelageret skal vise emcnwuimonitoring Certifikatoplysninger:

C:\Program Files\NRE\java\jre1.8.0_321\bin>keytool.exe -list -keystore ..\lib\security\cacerts | findstr emcnwuimonitoring
Enter keystore password:  changeit
emcnwuimonitoring, Apr 27, 2022, trustedCertEntry,

C:\Program Files\NRE\java\jre1.8.0_321\bin>

Resolution

NWUI-overvågningslagercertifikatet skal importeres til NRE-nøglelageret. 

  • Åbn et kommandopromptvindue med indstillingen "Kør som administrator".
  • Skift til NRE bin-biblioteket. NRE-stien varierer afhængigt af den installerede NRE-version og serverens operativsystem: 
Linux: 
cd /opt/nre/java/latest/bin/
Windows: 
cd "C:\Program Files\NRE\java\jre1.8.0_321\bin>"
  • Angiv NRE-nøglelagerets indhold for at validere emcnwuimonitoring findes ikke. Standardadgangskoden er "changeit."
Linux:  
./keytool -list -keystore ../lib/security/cacerts | grep emcnwuimonitoring
Windows: 
keytool.exe -list -keystore ..\lib\security\cacerts | findstr emcnwuimonitoring
  • Importer NWUI-overvågningslageret til NRE-nøglelageret:
Linux: 
./keytool -import -alias emcnwuimonitoring -file /nsr/nwui/monitoring/app/conf/emcnwuimonitoring.cer -keystore ../lib/security/cacerts
Windows: 
keytool.exe -importcert -alias emcnwuimonitoring -file "C:\Program Files\EMC NetWorker\nwui\monitoring\app\conf\emcnwuimonitoring.cer" -keystore ..\lib\security\cacerts
  • Stop "NetWorker Backup and Recover Server" tjeneste:
Linux: 
nsr_shutdown
Windows: 
net stop nsrd
  • Start "NetWorker Backup and Recover Server" tjeneste:
Linux: 
systemctl start networker
Windows: 
net start nsrd
  • Angiv NRE-nøglelagerets indhold for at validere emcnwuimonitoring Findes med standardadgangskoden til "changeit".
Linux:  
./keytool -list -keystore ../lib/security/cacerts | grep emcnwuimonitoring
Windows: 
keytool.exe -list -keystore ..\lib\security\cacerts | findstr emcnwuimonitoring
  • Bekræft, at symptomet ikke længere forekommer i NWUI.
Article Properties
Article Number: 000201603
Article Type: Solution
Last Modified: 18 Nov 2025
Version:  4
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.