PowerStore: CommVault backup not working since upgrade to PowerStoreOS V3

Summary: CommVault backup not working since upgrade to PowerStoreOS V3

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Symptoms

After an upgrade to PowerStoreoS version 3.0.x.x, backups stopped working as expected.
CommVault backup works on PowerStoreOS V 2.x.x.x.

Cause

The appliance serial number was never published for public use on PowerStore.
An application could get the serial number before PowerStoreOS V3 because the strict use of the Dell service tag was not enforced.
As of PowerStoreOS V3, it is enforced, so the use of the serial number no longer works.

Resolution

Commvault must be updated to a new version that supports the use of the PowerStore appliance Dell service tag instead of the serial number.

Additional Information

Possible errors observed:

Failure Reason: Failed to prepare snapshot. : [Failed to get array details using [appliance].

Errors returned by storage array [The REST property [appliance.serial_number] cannot be found. ].]

vCentre reports "failed to get array details using appliance."
.. 10/23 19:00:57 .. Scheduler  Set pending cause [Failed to prepare snapshot. : [Failed to get array details using [appliance].
.. 10/23 19:01:01 .. Scheduler  Ignored pending cause [Failed to create hardware snapshot.  Please check vsbkp and cvma logs for more details.]::Client [xxxxx] Application [xxxxx] Message Id [1526726704] RCID [0] Reservation Id [0].  Level [0] flags [0] id [0] overwrite [0] append [0] CustId[0].

Affected Products

PowerStore
Article Properties
Article Number: 000201985
Article Type: Solution
Last Modified: 24 Nov 2022
Version:  1
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