VxRail: LCM failed at finalizing task VcCertTask.

Summary: Lifecycle Management (LCM) failed with "Unable to Get Local Issuer Certificate" When Update VC Cert.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

When upgrading to VxRail 7.0.37x, LCM failed at the finalizing task VcCertTask with the following error message:  

com.vce.lcm.exception.LCMException: Error happened when update VC cert in vxm for 5 times.

From the lcm-web.log:

2022-08-04 23:56:38,433 INFO [LCM] [lcm-core-0] c.v.l.t.SimpleUpgradeTaskExecutor [SimpleUpgradeTaskExecutor.java:49] Start to execute task : VcCertTask.
2022-08-04 23:56:38,433 INFO [LCM] [lcm-core-0] c.v.l.t.SimpleUpgradeTaskExecutor [SimpleUpgradeTaskExecutor.java:71] Task VcCertTask, execute timeout: 1200 seconds.
2022-08-04 23:56:38,433 INFO [LCM] [upgrade-task-0] c.e.m.m.e.DynamicReloadableResourceBundleMessageSource [DynamicReloadableResourceBundleMessageSource.java:17] Try to translate message: Update vCenter certificate.

2022-08-04 23:56:39,421 INFO [LCM] [upgrade-task-0] c.d.v.l.d.p.r.d.NanoServiceDO [NanoServiceDO.java:63] Call nano-service to update VC cert in VXM. ==> unix.http://127.0.0.1/rest/vxm/internal/operation/v1/vxm/download-vc-certs/execute, req body: {"vc_info":{"host":"<vCenter-FQDN>","username":"xxxxxxxxxx","password":"******","port":443},"auto_accept_vc_cert":true}
2022-08-04 23:56:44,189 ERROR [LCM] [upgrade-task-0] c.v.c.c.VcCertService [VcCertService.java:39] Error happened when update VC cert in vxm.500 INTERNAL SERVER ERROR: "{"result": {"error": {"code": "E3100_Security_CERT_03", "params": ["<vCenter-FQDN>", "unable to get local issuer certificate"], "message": "Failed to validate the certificate of <vCenter-FQDN>, the reason is: unable to get local issuer certificate"}}}<EOL>"

2022-08-04 23:59:32,437 INFO [LCM] [lcm-core-0] c.e.m.m.u.r.BaseVirtualApplianceUpgradeProfilePool [BaseVirtualApplianceUpgradeProfilePool.java:749] Performing UPGRADE at progress 46!
2022-08-04 23:59:32,437 INFO [LCM] [lcm-core-0] c.d.v.l.d.p.r.d.VxrailSystemDO [VxrailSystemDO.java:134] operation status cache hit LcmUpgrade-824fec9a-2a8f-437a-b778-7d152ed5afae
2022-08-04 23:59:32,543 INFO [LCM] [lcm-core-0] c.d.v.l.d.p.r.d.VxrailSystemDO [VxrailSystemDO.java:180] operation status cache update 213 LcmUpgrade-824fec9a-2a8f-437a-b778-7d152ed5afae
2022-08-04 23:59:32,543 WARN [LCM] [lcm-core-0] c.e.m.m.u.s.VirtualApplianceUpgradeService [VirtualApplianceUpgradeService.java:994] LCM Exception occurred during upgrade for virtual appliance 70372188 - {}
com.vce.lcm.exception.LCMException: Error happened when update VC cert in vxm for 5 times.
        at com.vce.lcm.api.LCMServiceImpl.handleUpgradeException(LCMServiceImpl.java:1745)
        at com.vce.lcm.api.LCMServiceImpl.performUpgrade(LCMServiceImpl.java:450)
        at com.emc.mystic.manager.upgrade.service.VirtualApplianceUpgradeService.runUpgrade(VirtualApplianceUpgradeService.java:972)
        at com.emc.mystic.manager.upgrade.service.DeployAndUpgradeRestServiceImpl.performVirtualApplianceUpgrade(DeployAndUpgradeRestServiceImpl.java:1748)
        at com.emc.mystic.manager.upgrade.service.PureUpgradeRestServiceImpl.runUpgrade(PureUpgradeRestServiceImpl.java:98)
        at com.emc.mystic.manager.upgrade.service.DeployAndUpgradeRestServiceImpl.lambda$performUpgrade$1(DeployAndUpgradeRestServiceImpl.java:781)
        at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:515)
        at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
        at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
        at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
        at java.base/java.lang.Thread.run(Thread.java:829)
Caused by: com.vce.lcm.exception.LCMInternalException: Error happened when update VC cert in vxm for 5 times.
        at com.vce.lcm.task.SimpleUpgradeTaskExecutor.execute(SimpleUpgradeTaskExecutor.java:85)
        at com.vce.lcm.task.SimpleUpgradeTaskExecutor.execute(SimpleUpgradeTaskExecutor.java:127)
        at com.vce.lcm.task.SimpleUpgradeTaskExecutor.execute(SimpleUpgradeTaskExecutor.java:133)
        at com.vce.lcm.core.composite.finalize.CompositeUpgradeFinalizeService.finalize(CompositeUpgradeFinalizeService.java:53)
        at com.vce.lcm.api.LCMServiceImpl.performCompositeUpgrade(LCMServiceImpl.java:1544)
        at com.vce.lcm.api.LCMServiceImpl.performUpgrade(LCMServiceImpl.java:448)
        ... 9 common frames omitted
Caused by: java.util.concurrent.ExecutionException: com.vce.lcm.exception.LCMException: Error happened when update VC cert in vxm for 5 times.
        at java.base/java.util.concurrent.FutureTask.report(FutureTask.java:122)
        at java.base/java.util.concurrent.FutureTask.get(FutureTask.java:205)
        at com.vce.lcm.task.SimpleUpgradeTaskExecutor.execute(SimpleUpgradeTaskExecutor.java:72)
        ... 14 common frames omitted
Caused by: com.vce.lcm.exception.LCMException: Error happened when update VC cert in vxm for 5 times.
        at com.vce.commons.core.VcCertService.updateVcCertInVxm(VcCertService.java:51)
        at com.vce.lcm.core.composite.finalize.VcCertTask.perform(VcCertTask.java:38)
        at com.vce.lcm.task.UpgradeTask.execute(UpgradeTask.java:58)
        at com.vce.lcm.task.SimpleUpgradeTaskExecutor.lambda$execute$0(SimpleUpgradeTaskExecutor.java:65)
        ... 4 common frames omitted
 

From the short.term.log

"2022-08-04 23:59:02,597" microservice.nano-service "2022-08-04T23:59:01.616574231Z stdout F common.exceptions.OperationException: OperationException: {""message"": ""Exception(b'depth=0 C = US, ST = WA, L = Seattle, O = xxxx, OU = IT, CN = <VC-FQDN>
nverify error:num=20:unable to get local issuer certificate
n140230863038272:error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed:ssl/statem/statem_clnt.c:1915:
n',)"", ""bundle"": """", ""prefix"": ""common.exceptions.OperationException"", ""key"": """", ""field"": """", ""error_code"": ""0"", ""exit_code"": ""-1"", ""params"": []}" "2022-08-04 23:59:02,597" microservice.nano-service "2022-08-04T23:59:01.616582687Z stdout F 2022-08-04 23:59:01,616 [INFO] <Dummy-17:140695313773896> certificate.py validate_site() (184): error reason in Exception(b'depth=0 C = US, ST = WA, L = Seattle, O = xxxxxx, OU = IT, CN = <VC-FQDN>\nverify error:num=20:unable to get local issuer certificate\n140230863038272:error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed:ssl/statem/statem_clnt.c:1915:\n',) start pos and end pos: 109, 167"
"2022-08-04 23:59:02,597" microservice.nano-service "2022-08-04T23:59:01.61659078Z stdout F 2022-08-04 23:59:01,616 [ERROR] <Dummy-17:140695313773896> atomic.py execute() (204): Step GenerateVCCerts raise exception {""code"": ""E3100_Security_CERT_03"", ""params"": [""<VC-FQDN>"", ""unable to get local issuer certificate""], ""message"": ""Failed to validate the certificate of <VC-FQDN>, the reason is: unable to get local issuer certificate""}"

Cause

The VC Certificate Chain is not complete.

For example, certs/lin/00de08c9.1 downloaded from VC is missing the .0 cert file.

Resolution

1. Log in to VCSA and rename the *.1 cert file to *.0:

cd /etc/vmware-vpx/docRoot/certs/
mv 00de08c9.1 00de08c9.0


2. Log in to VxM and rename the *.1 cert file to *.0:

cd /var/lib/vmware-marvin/trust/lin
mv 00de08c9.1 00de08c9.0

3. Run the command below on VxRail Manager to verify if it succeeded. If so, similar outputs to the following appear. Then, re-try the upgrade.

openssl s_client -connect <VC-FQDN>:443 -verify_return_error -brief -CApath /var/lib/vmware-marvin/trust/lin -verify_hostname <VC-FQDN>

CONNECTION ESTABLISHED
Protocol version: TLSv1.2
Ciphersuite: ECDHE-RSA-AES256-GCM-SHA384
Peer certificate: CN = HOSTNAME, C = US
Hash used: SHA512
Signature type: RSA
Verification: OK
Verified peername: HOSTNAME
Supported Elliptic Curve Point Formats: uncompressed:ansiX962_compressed_prime:ansiX962_compressed_char2
Server Temp Key: ECDH, P-256, 256 bits

Affected Products

VxRail, VxRail Software
Article Properties
Article Number: 000202407
Article Type: Solution
Last Modified: 24 Jun 2025
Version:  4
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