PowerEdge: Downloads.dell.com showing Error 403 Forbidden

Summary: Customers browsing directories on downloads.dell.com (alias dl.dell.com) are now presented with an Error 403 - Forbidden: Access is denied message.

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Symptoms

Browsing directories on downloads.dell.com are no longer working as user is presented with an Error 403 Forbidden: Access is denied message.
403 - forbidden: access is denied  
 
Some commonly used directories that are impacted include:

 
This does not impact directly downloading files if the file URL is known, and online operations (Catalog Management, Firmware Compliance, and Console Updates) within consoles such as OpenManage Enterprise.

Cause

Recent security changes have removed directory traversal from the downloads.dell.com website.

Resolution

Dell IT has reverted the changes for 90 days. Impacted programs are looking to provide other options for accessing files from downloads.dell.com.
 
Current impact is:
  • Manually downloading files from downloads.dell.com/catalog
  • Manually downloading OpenManage Enterprise upgrade files for offline installation using downloads.dell.com/openmanage_enterprise.
  • Manually downloading Inventory Collector and Dell Server Update utilities for OpenManage Integrations for Windows Admin Center

Affected Products

Dell OpenManage Enterprise, OpenManage Enterprise Update Manager, OpenManage Integration with Microsoft Windows Admin Center, OpenManage Enterprise Power Manager, Catalog, Dell EMC OpenManage Enterprise , OpenManage Enterprise Integration for VMware vCenter, Dell EMC OpenManage Enterprise Power Manager, OpenManage Enterprise Services, OpenManage Enterprise Update Manager, OpenManage Integration with Microsoft Windows Admin Center ...
Article Properties
Article Number: 000203442
Article Type: Solution
Last Modified: 17 Jun 2025
Version:  2
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