Data Domain: El disco tiene una falla de hardware o recuperable
Summary: Plataformas basadas en Dell Data Domain Virtual Edition (DDVE) (por ejemplo, DD3300) Alerta de un disco con falla, desconocido o de falla predictiva con el ID de evento: STORAGE-00031 o STORAGE-00032 ...
This article applies to
This article does not apply to
This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
ID de alerta:
STORAGE-00031 or STORAGE-00032Mensaje de error:
The disk has a hardware fault and may need to be replaced. OR The disk has a recoverable fault but may need to be replaced.Ejemplo:
# alert show current Current Alerts -------------- Post Time Severity Object Message ------------------------ -------- -------------------------------------------- ---------------------------------------------------------------------------- Thu Sep 20 05:11:23 2022 WARNING Enclosure=1:Disk=10:Cause=Predictive failure EVT-STORAGE-00032: Disk has a recoverable fault but may need to be replaced. Thu Sep 20 11:05:43 2022 CRITICAL Enclosure=1:Disk=10:Cause=NA EVT-STORAGE-00031: Disk has a hardware fault and may need to be replaced. ------------------------ -------- -------------------------------------------- ---------------------------------------------------------------------------- There are 2 active alerts. # alert show detailed Time: Thu Sep 20 11:05:43 2022 Alert Id: p0-535 Event Id: EVT-STORAGE-00031 Event Message: Disk has a hardware fault and may need to be replaced. Object: Enclosure=1:Disk=10:Cause=NA Event Description: A hardware fault has been detected for this drive. The drive or the cabling to it may have a problem.
Cause
En las plataformas basadas en DDVE, como DD3300, los discos se monitorean constantemente mediante la controladora RAID PowerEdge (PERC) subyacente y la controladora del ciclo de vida útil de iDRAC.
Cualquier falla de disco, falla o falla predictiva se pasa a la pila virtual ( > hardware ESXi > DDVE).
La falla o la falla generan la alerta correspondiente.
Cualquier falla de disco, falla o falla predictiva se pasa a la pila virtual ( > hardware ESXi > DDVE).
La falla o la falla generan la alerta correspondiente.
Resolution
Se debe reemplazar cualquier disco defectuoso o con falla predictiva.
Comuníquese con el soporte de Dell o con su proveedor de soporte para organizar un reemplazo.
Comuníquese con el soporte de Dell o con su proveedor de soporte para organizar un reemplazo.
Affected Products
Data Domain, PowerProtect Data Protection Appliance, DD3300 Appliance, PowerProtect DP4400, Integrated Data Protection Appliance FamilyArticle Properties
Article Number: 000203825
Article Type: Solution
Last Modified: 12 Sep 2025
Version: 5
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.