Data Domain: Disken har en maskinvarefeil eller en gjenopprettelig feil

Summary: Plattformer basert på Dell Data Domain Virtual Edition (DDVE) (for eksempel DD3300) Varsel om en feilet, ukjent eller prediktiv feildisk med hendelses-ID: STORAGE-00031 eller STORAGE-00032 ...

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Symptoms

Varsel-ID: 
STORAGE-00031 or STORAGE-00032
Feilmelding: 
The disk has a hardware fault and may need to be replaced.
OR
The disk has a recoverable fault but may need to be replaced.
Eksempel:  
# alert show current

Current Alerts
--------------
Post Time                  Severity   Object                                         Message                                                                    
------------------------   --------   --------------------------------------------   ----------------------------------------------------------------------------
Thu Sep 20 05:11:23 2022   WARNING    Enclosure=1:Disk=10:Cause=Predictive failure   EVT-STORAGE-00032: Disk has a recoverable fault but may need to be replaced.
Thu Sep 20 11:05:43 2022   CRITICAL   Enclosure=1:Disk=10:Cause=NA                   EVT-STORAGE-00031: Disk has a hardware fault and may need to be replaced.  
------------------------   --------   --------------------------------------------   ----------------------------------------------------------------------------
There are 2 active alerts.

# alert show detailed

Time: Thu Sep 20 11:05:43 2022
Alert Id: p0-535
Event Id: EVT-STORAGE-00031
Event Message: Disk has a hardware fault and may need to be replaced.
Object: Enclosure=1:Disk=10:Cause=NA

Event Description:

A hardware fault has been detected for this drive. The drive or the cabling to it may have a problem.

Cause

På DDVE-baserte plattformer, som DD3300, overvåkes diskene kontinuerlig av den underliggende PowerEdge RAID-kontrolleren (PERC) og iDRAC-livssykluskontrolleren.

Alle diskfeil, -feil eller prediktive feil sendes til den virtuelle stabelen (ESXi > DDVE-maskinvare).

>Feilen resulterer i at det aktuelle varselet genereres.

Resolution

Alle defekte eller prediktive feildisker bør byttes ut.

Ta kontakt med Dell-kundestøtten eller kundestøtteleverandøren for å avtale en erstatning.

Affected Products

Data Domain, PowerProtect Data Protection Appliance, DD3300 Appliance, PowerProtect DP4400, Integrated Data Protection Appliance Family
Article Properties
Article Number: 000203825
Article Type: Solution
Last Modified: 12 Sep 2025
Version:  5
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