Data Domain：磁碟有硬體或可復原的故障

Summary: Dell Data Domain Virtual Edition （DDVE） 型平台 （例如 DD3300） 具有事件 ID 的故障、未知或預測性故障磁碟警示：STORAGE-00031 或 STORAGE-00032

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

警示 ID： 
STORAGE-00031 or STORAGE-00032
錯誤訊息： 
The disk has a hardware fault and may need to be replaced.
OR
The disk has a recoverable fault but may need to be replaced.
範例：  
# alert show current

Current Alerts
--------------
Post Time                  Severity   Object                                         Message                                                                    
------------------------   --------   --------------------------------------------   ----------------------------------------------------------------------------
Thu Sep 20 05:11:23 2022   WARNING    Enclosure=1:Disk=10:Cause=Predictive failure   EVT-STORAGE-00032: Disk has a recoverable fault but may need to be replaced.
Thu Sep 20 11:05:43 2022   CRITICAL   Enclosure=1:Disk=10:Cause=NA                   EVT-STORAGE-00031: Disk has a hardware fault and may need to be replaced.  
------------------------   --------   --------------------------------------------   ----------------------------------------------------------------------------
There are 2 active alerts.

# alert show detailed

Time: Thu Sep 20 11:05:43 2022
Alert Id: p0-535
Event Id: EVT-STORAGE-00031
Event Message: Disk has a hardware fault and may need to be replaced.
Object: Enclosure=1:Disk=10:Cause=NA

Event Description:

A hardware fault has been detected for this drive. The drive or the cabling to it may have a problem.

Cause

在 DD3300 等 DDVE 型平台上，磁碟會由底層 PowerEdge RAID 控制器 （PERC） 和 iDRAC Lifecycle Controller 持續監控。

任何磁碟故障、故障或預測性故障都會傳遞至虛擬堆疊 （硬體 > ESXi > DDVE）。

故障或故障會導致產生適用的警示。

Resolution

應更換任何故障或可預測的故障磁碟。

請聯絡 Dell 支援 或您的支援供應商以安排更換。

Affected Products

Data Domain, PowerProtect Data Protection Appliance, DD3300 Appliance, PowerProtect DP4400, Integrated Data Protection Appliance Family
Article Properties
Article Number: 000203825
Article Type: Solution
Last Modified: 12 Sep 2025
Version:  5
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.