Data Domain：磁盘具有硬件或可恢复故障

Summary: 基于 Dell Data Domain Virtual Edition （DDVE） 的平台（例如 DD3300） 对具有以下事件 ID 的故障、未知或预测性故障磁盘发出警报：STORAGE-00031 或 STORAGE-00032

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Symptoms

警报 ID： 
STORAGE-00031 or STORAGE-00032
错误消息： 
The disk has a hardware fault and may need to be replaced.
OR
The disk has a recoverable fault but may need to be replaced.
示例：  
# alert show current

Current Alerts
--------------
Post Time                  Severity   Object                                         Message                                                                    
------------------------   --------   --------------------------------------------   ----------------------------------------------------------------------------
Thu Sep 20 05:11:23 2022   WARNING    Enclosure=1:Disk=10:Cause=Predictive failure   EVT-STORAGE-00032: Disk has a recoverable fault but may need to be replaced.
Thu Sep 20 11:05:43 2022   CRITICAL   Enclosure=1:Disk=10:Cause=NA                   EVT-STORAGE-00031: Disk has a hardware fault and may need to be replaced.  
------------------------   --------   --------------------------------------------   ----------------------------------------------------------------------------
There are 2 active alerts.

# alert show detailed

Time: Thu Sep 20 11:05:43 2022
Alert Id: p0-535
Event Id: EVT-STORAGE-00031
Event Message: Disk has a hardware fault and may need to be replaced.
Object: Enclosure=1:Disk=10:Cause=NA

Event Description:

A hardware fault has been detected for this drive. The drive or the cabling to it may have a problem.

Cause

在基于 DDVE 的平台（如 DD3300）上，底层 PowerEdge RAID 控制器 （PERC） 和 iDRAC 生命周期控制器持续监视磁盘。

任何磁盘故障、故障或预测性故障都会传递到虚拟堆栈（硬件 > ESXi > DDVE）。

该故障会导致生成适用的警报。

Resolution

应更换任何出现故障或预测性故障的磁盘。

请联系 戴尔支持 或您的支持提供商以安排更换。

Affected Products

Data Domain, PowerProtect Data Protection Appliance, DD3300 Appliance, PowerProtect DP4400, Integrated Data Protection Appliance Family
Article Properties
Article Number: 000203825
Article Type: Solution
Last Modified: 12 Sep 2025
Version:  5
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