Alienware Laptop Has No Audio

Summary: This article provides information about a no audio issue on Alienware m15 R7, Alienware m15 R7 AMD, Alienware m17 R5 AMD, and Alienware X14.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

No Audio

 

No audio issue occurs when:

  1. After clean installing Windows, the necessary drivers are not installed automatically.
  2. Not restarting the computer after manually uninstalling and reinstalling the necessary audio drivers
  3. Any changes to the audio drivers are caused by other software
  4. Not setting the audio playback device correctly

The following drivers must be installed:

  • Realtek Audio driver

Device Manager

(Figure 1 - How to check if Realtek Audio drivers are installed)

 


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Cause

Missing or corrupted driver, or incorrect audio setting.


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Resolution

 

How to recover if the Realtek Audio driver does not install:

  1. Update the computer's drivers using Windows Update.

    Windows Updater

  2. Manually download the necessary drivers from the Dell website: Realtek Audio Driver and Cirrus Logic Awesome Speaker Amps driver (single driver package)

    Drivers Download

Steps to install the audio drivers:

  1. Uninstall the current driver following the setup prompts.

    Drivers Installation 1

  2. After uninstalling the current drivers is complete, DO NOT clear "Yes, I want to restart my computer now." Click Next to immediately restart the computer and install the latest audio driver.

    Drivers Installation 2

  3. Recheck the audio drivers to verify the correct versions installed (described above).

If the correct drivers are installed and there is no audio, verify that the audio path is set correctly:

  1. Ensure that Speakers are selected as the playback device.

    Playback device


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Affected Products

Alienware m15 R7 AMD, Alienware m15 R7, Alienware m17 R5 AMD, Alienware x14
Article Properties
Article Number: 000205123
Article Type: Solution
Last Modified: 22 Apr 2025
Version:  4
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