安全连接网关：由于帐户被锁定，无法修改策略管理器设置

Summary: 本文介绍了在策略管理器上更改密码后无法修改用户界面上的策略管理器设置的情况。此外，还会重置安全连接网关密码箱。

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Symptoms

在尝试修改或禁用策略管理器时，安全连接网关用户界面提示未知错误，并且无法保存：
PM 上出现未知错误
  
From /var/lib/docker/volumes/esrslog/_data/var/log/esrs/policymanager.log (Error code 423, text "User account is locked"):
ERROR com.dellemc.iot.platform.pmc.service.pm.PolicyManagerInteractionService [http-nio-7778-exec-9, 559af94c-d8ae-48ee-8c49-c7ad28c81564, ] Got exception from server error code is 423, and error text is User account is locked.
ERROR com.dellemc.iot.platform.pmc.controller.advise.PolicyManagerControllerAdvice [http-nio-7778-exec-9, 559af94c-d8ae-48ee-8c49-c7ad28c81564, ] Error for {}
com.dellemc.iot.platform.pmc.exception.PolicyManagerClientException: Something went wrong at Backend. Please try after sometime.


策略管理器用户界面已锁定：
用户帐户在用户界面上被锁定

Cause

  • 在不先禁用 SCG-PM 连接的情况下更改策略管理器密码。
或者
  • 在升级或故障处理期间重置安全连接网关密码箱

Resolution

1，使用 SSH 登录安全连接网关，发出以下命令： 
Pre 5.16: # docker exec -u postgres esrsde-app psql -U postgres -d vapp -c 'delete from policy_manager_config'

Post 5.16: # docker exec esrsde-app psql -U postgres -d vapp -c 'delete from policy_manager_config'

2、从安全连接网关用户界面验证策略管理器设置是否已清除;
3、等待策略管理器用户界面锁定时间到期，并确认策略管理器登录正常工作;
4、在安全连接网关上重新配置策略管理器设置。

Additional Information

如果遇到以下错误，请使用 Post 5.16 命令。 
# docker exec -u postgres esrsde-app psql -U postgres -d vapp -c 'select * from policy_manager_config'
psql: error: connection to server on socket "/var/run/postgresql/.s.PGSQL.5432" failed: FATAL:  Peer authentication failed for user "postgres"

Affected Products

Secure Connect Gateway - Virtual Edition
Article Properties
Article Number: 000205944
Article Type: Solution
Last Modified: 17 Jul 2024
Version:  3
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