OpenManage Enterprise: Come abilitare FSD per la risoluzione avanzata dei problemi

Summary: Questo articolo mostra come abilitare Field Service Debug in OpenManage Enterprise per la risoluzione avanzata dei problemi.

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Instructions

Field Service Debug, FSD, in OpenManage Enterprise sblocca l'appliance per abilitare l'accesso SSH e SCP. Questa operazione può essere utilizzata durante la risoluzione dei problemi relativi ad aspetti che non vengono acquisiti utilizzando la registrazione di debug. Per acquisire i log utilizzando il livello Debug Log, consultare l'articolo seguente: Come raccogliere i registri di debug in OpenManage Enterprise
 

NOTA: Questo processo richiede l'accesso alla console della macchina virtuale e alla console basata sul Web.

 

Come abilitare FSD in OpenManage Enterprise (OME)


Abilitare e raccogliere dat.ini file in OpenManage Enterprise: 
 
Accedere alla console VM (interfaccia utente di testo).

  •     Hyper-V VM Manager
  •     vCenter o ESXI: accedere a vSphere


Una volta nella console utente di testo:

  1.     Selezionare la modalità Field Service Debug (FSD), quindi premere Invio
  2.     Selezionare Unlock FSD Capabilities, quindi premere Invio
  3.     Lasciare le informazioni predefinite e premere Tab fino a quando non viene selezionata l'opzione Genera, quindi premere Invio
  4.     Premere Invio nella schermata di conferma. 
  5.     Premere Esc nella schermata Disable Debug Capabilities oppure premere TAB fino a quando non viene selezionata l'opzione Cancel, quindi premere INVIO. 

 

NOTA: Non premere Invio su Disabilita funzionalità di debug, poiché ogni richiesta genera una nuova firma hash.
 

  Al termine, accedere a OpenManage Enterprise Web Console:

  1. Notare il banner sulla schermata Home che indica che la modalità FSD è abilitata.
  2. Andare a Monitor > Troubleshoot.
  3. Fare clic su FSD
  4. Clicca su Scarica .dat file
  5. Il file viene salvato utilizzando il browser e potrebbe essere visualizzato un prompt di sicurezza secondario per completare il download. Fornire questo file al Supporto Dell. 

 

NOTA: L'accesso FSD è solo a scopo di risoluzione dei problemi. OpenManage Enterprise è considerato un appliance e le modifiche apportate al di fuori delle linee guida del supporto non sono supportate.

Affected Products

C Series, HS Series, Modular Infrastructure, Rack Servers, Tower Servers, XE Servers, XR Servers, OpenManage Enterprise Connected Services, Dell OpenManage Enterprise, OpenManage Enterprise SupportAssist, OpenManage Enterprise Update Manager , OpenManage Enterprise Integration with Microsoft SCOM, OpenManage Enterprise Integration with Microsoft SCVMM and MECM, OpenManage Enterprise Power Manager, Dell EMC OpenManage Enterprise, OpenManage Enterprise APEX AIOps Observability, OpenManage Enterprise Connected Services, OpenManage Enterprise Operations Manager, OpenManage Enterprise VMM and Configuration Manager, OpenManage Enterprise Integration for VMware vCenter, Dell EMC OpenManage Enterprise Power Manager, OpenManage Enterprise Services, OpenManage Enterprise SupportAssist, OpenManage Enterprise Update Manager, PowerEdge XR2, Poweredge C4140, PowerEdge C6400, PowerEdge C6420, PowerEdge C6520, PowerEdge C6525, PowerEdge C6600, PowerEdge C6615, PowerEdge C6620, PowerEdge FC640, PowerEdge FX2/FX2s, PowerEdge HS5610, PowerEdge HS5620, PowerEdge M1000E, PowerEdge M640, PowerEdge M640 (for PE VRTX), PowerEdge M7701, PowerEdge M7725, PowerEdge MX5016s, PowerEdge MX7000, PowerEdge MX740C, PowerEdge MX750c, PowerEdge MX760c, PowerEdge MX840C, PowerEdge R230, PowerEdge R240, PowerEdge R250, PowerEdge R260, PowerEdge R330, PowerEdge R340, PowerEdge R350, PowerEdge R360, PowerEdge R430, PowerEdge R440, PowerEdge R450, PowerEdge R470, PowerEdge R530, PowerEdge R530xd, PowerEdge R540, PowerEdge R550, PowerEdge R570, PowerEdge R630, PowerEdge R640, PowerEdge R6415, PowerEdge R650, PowerEdge R650xs, PowerEdge R6515, PowerEdge R6525, PowerEdge R660, PowerEdge R660xs, PowerEdge R6615, PowerEdge R6625, PowerEdge R670, PowerEdge R730, PowerEdge R730xd, PowerEdge R740, PowerEdge R740XD, PowerEdge R740XD2, PowerEdge R7415, PowerEdge R7425, PowerEdge R750, PowerEdge R750XA, PowerEdge R750xs, PowerEdge R7515, PowerEdge R7525, PowerEdge R760, PowerEdge R760XA, PowerEdge R760xd2, PowerEdge R760xs, PowerEdge R7615, PowerEdge R7625, PowerEdge R770, PowerEdge R7715, PowerEdge R7725, PowerEdge R830, PowerEdge R840, PowerEdge R860, PowerEdge R930, PowerEdge R940, PowerEdge R940xa, PowerEdge R960, PowerEdge T140, PowerEdge T150, PowerEdge T160, PowerEdge T340, PowerEdge T350, PowerEdge T360, PowerEdge T40, PowerEdge T440, PowerEdge T550, PowerEdge T560, PowerEdge T640, POWEREDGE VRTX, PowerEdge XE2420, PowerEdge XE7100, PowerEdge XE7420, PowerEdge XE7440, PowerEdge XE7745, PowerEdge XE8545, PowerEdge XE8640, PowerEdge XE9640, PowerEdge XE9680, PowerEdge XR11, PowerEdge XR12, PowerEdge XR4000r, PowerEdge XR4000w, PowerEdge XR4000z, PowerEdge XR4510c, PowerEdge XR4520c, PowerEdge XR5610, PowerEdge XR7620, PowerEdge XR8000r, PowerEdge XR8610t, PowerEdge XR8620t ...

Products

OpenManage Enterprise SupportAssist, OpenManage Enterprise Update Manager, OpenManage Enterprise Power Manager, OpenManage Enterprise VMM and Configuration Manager, OpenManage Enterprise Services, OpenManage Enterprise SupportAssist , OpenManage Enterprise Update Manager ...
Article Properties
Article Number: 000212619
Article Type: How To
Last Modified: 09 Apr 2025
Version:  5
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