OpenManage Enterprise: Como habilitar o FSD para solução de problemas avançada

Summary: Este artigo mostra como habilitar a depuração do serviço de campo no OpenManage Enterprise para solução de problemas avançada.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

O FSD (Field Service Debug, depuração) no OpenManage Enterprise desbloqueia o equipamento para habilitar o acesso SSH e SCP. Isso pode ser aproveitado ao solucionar problemas de aspectos que não são capturados usando o log de depuração. Para capturar registros usando o nível de registro de depuração, consulte o seguinte artigo: Como coletar logs de depuração no OpenManage Enterprise
 

Nota: Esse processo requer acesso ao console de máquina virtual e ao console baseado na Web.

 

Como ativar o FSD no OpenManage Enterprise (OME)


Habilite e colete dat.ini arquivo no OpenManage Enterprise: 
 
Faça log-in no console da VM (Text user interface).

  •     Gerenciador de VMs do Hyper-V
  •     vCenter ou ESXI - Inicie sessão no VSphere


Uma vez no console do usuário de texto:

  1.     Selecione o modo Depuração do serviço de campo (FSD) e pressione Enter
  2.     Selecione Unlock FSD Capabilities e pressione Enter
  3.     Deixe as informações padrão e pressione Tab até que a opção Gerar seja selecionada e, em seguida, pressione Enter
  4.     Pressione Enter na tela de confirmação. 
  5.     Pressione escape na tela Disable Debug Capabilities ou pressione Tab até que a opção Cancel seja selecionada e pressione Enter. 

 

Nota: Não pressione Enter em Disable Debug Capabilities, pois cada solicitação gera uma nova assinatura de hash.
 

  Depois de concluído, faça log-in no console da Web do OpenManage Enterprise:

  1. Observe o banner na tela inicial informando que o modo FSD está ativado.
  2. Vá para Solução de problemas do monitor > .
  3. Clique em FSD
  4. Clique em Fazer download .dat arquivo
  5. O arquivo é salvo usando seu navegador, e um prompt de segurança secundário pode aparecer para concluir o download. Forneça esse arquivo ao Suporte Dell. 

 

Nota: O acesso ao FSD é apenas para fins de solução de problemas. O OpenManage Enterprise é considerado um equipamento e as modificações feitas fora da orientação de suporte não são compatíveis.

Affected Products

C Series, HS Series, Modular Infrastructure, Rack Servers, Tower Servers, XE Servers, XR Servers, OpenManage Enterprise Connected Services, Dell OpenManage Enterprise, OpenManage Enterprise SupportAssist, OpenManage Enterprise Update Manager , OpenManage Enterprise Integration with Microsoft SCOM, OpenManage Enterprise Integration with Microsoft SCVMM and MECM, OpenManage Enterprise Power Manager, Dell EMC OpenManage Enterprise, OpenManage Enterprise APEX AIOps Observability, OpenManage Enterprise Connected Services, OpenManage Enterprise Operations Manager, OpenManage Enterprise VMM and Configuration Manager, OpenManage Enterprise Integration for VMware vCenter, Dell EMC OpenManage Enterprise Power Manager, OpenManage Enterprise Services, OpenManage Enterprise SupportAssist, OpenManage Enterprise Update Manager, PowerEdge XR2, Poweredge C4140, PowerEdge C6400, PowerEdge C6420, PowerEdge C6520, PowerEdge C6525, PowerEdge C6600, PowerEdge C6615, PowerEdge C6620, PowerEdge FC640, PowerEdge FX2/FX2s, PowerEdge HS5610, PowerEdge HS5620, PowerEdge M1000E, PowerEdge M640, PowerEdge M640 (for PE VRTX), PowerEdge M7701, PowerEdge M7725, PowerEdge MX5016s, PowerEdge MX7000, PowerEdge MX740C, PowerEdge MX750c, PowerEdge MX760c, PowerEdge MX840C, PowerEdge R230, PowerEdge R240, PowerEdge R250, PowerEdge R260, PowerEdge R330, PowerEdge R340, PowerEdge R350, PowerEdge R360, PowerEdge R430, PowerEdge R440, PowerEdge R450, PowerEdge R470, PowerEdge R530, PowerEdge R530xd, PowerEdge R540, PowerEdge R550, PowerEdge R570, PowerEdge R630, PowerEdge R640, PowerEdge R6415, PowerEdge R650, PowerEdge R650xs, PowerEdge R6515, PowerEdge R6525, PowerEdge R660, PowerEdge R660xs, PowerEdge R6615, PowerEdge R6625, PowerEdge R670, PowerEdge R730, PowerEdge R730xd, PowerEdge R740, PowerEdge R740XD, PowerEdge R740XD2, PowerEdge R7415, PowerEdge R7425, PowerEdge R750, PowerEdge R750XA, PowerEdge R750xs, PowerEdge R7515, PowerEdge R7525, PowerEdge R760, PowerEdge R760XA, PowerEdge R760xd2, PowerEdge R760xs, PowerEdge R7615, PowerEdge R7625, PowerEdge R770, PowerEdge R7715, PowerEdge R7725, PowerEdge R830, PowerEdge R840, PowerEdge R860, PowerEdge R930, PowerEdge R940, PowerEdge R940xa, PowerEdge R960, PowerEdge T140, PowerEdge T150, PowerEdge T160, PowerEdge T340, PowerEdge T350, PowerEdge T360, PowerEdge T40, PowerEdge T440, PowerEdge T550, PowerEdge T560, PowerEdge T640, POWEREDGE VRTX, PowerEdge XE2420, PowerEdge XE7100, PowerEdge XE7420, PowerEdge XE7440, PowerEdge XE7745, PowerEdge XE8545, PowerEdge XE8640, PowerEdge XE9640, PowerEdge XE9680, PowerEdge XR11, PowerEdge XR12, PowerEdge XR4000r, PowerEdge XR4000w, PowerEdge XR4000z, PowerEdge XR4510c, PowerEdge XR4520c, PowerEdge XR5610, PowerEdge XR7620, PowerEdge XR8000r, PowerEdge XR8610t, PowerEdge XR8620t ...

Products

OpenManage Enterprise SupportAssist, OpenManage Enterprise Update Manager, OpenManage Enterprise Power Manager, OpenManage Enterprise VMM and Configuration Manager, OpenManage Enterprise Services, OpenManage Enterprise SupportAssist , OpenManage Enterprise Update Manager ...
Article Properties
Article Number: 000212619
Article Type: How To
Last Modified: 09 Apr 2025
Version:  5
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