VxRail: Nodetilføjelsesopgave mislykkes med "Stop Platform Service"

Summary: Nodetilføjelse mislykkes med "Kunne ikke stoppe vxrail-platform-service-service!", fordi Manager ikke kan ping-node (Internet Control Message Protocol (ICMP) blokeret), hvilket forårsager "ip-adresse ikke tilgængelig." Tillad ICMP mellem manager og noder, indtil de opretter forbindelse til klyngen. ...

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Symptoms

VxRail Manager rapporterer en fejl, når du forsøger at stoppe vxrail-platform-service på en nyligt tilføjet node.

  • Opgaven afbrydes med en fejl "Failed to stop vxrail-platform-service service!".
  • Logposter angiver, at anmodningen om stop for platformtjenesten ikke kunne nå noden.
  • Den underliggende fejlmeddelelse er ip address not reachable.

Relevante loguddrag fra dayone.log:

2023-04-20T14:57:09.957904841Z stdout F 2023-04-20 14:57:09,957 [INFO]  host_service_operation.py perform() (71): Begin to stop vxrail-platform-service service...
2023-04-20T14:57:21.099306488Z stdout F 2023-04-20 14:57:21,099 [ERROR]  utils.py wrapper() (101): log_call 423, common.do.DoCaller.sync_call_do raise exception: {"code": "", "message": "ip address not reachable", "params": [], "context": {}}
2023-04-20T14:57:21.099358095Z stdout F 2023-04-20 14:57:21,099 [ERROR]  utils.py wrapper() (102): log_call 423 parameter args:('http://api-gateway:8080/rest/vxm/internal/do/v1/host/services/stop', {'host_conn_info': {'host': '10.xxx.xx.x', 'username': 'root', 'p------d': 'xxxx'}, 'service_name': 'vxrail-platform-service'}) , kwargs:{}
2023-04-20T14:57:21.099894592Z stdout F 2023-04-20 14:57:21,099 [ERROR]  utils.py wrapper() (103): exception traceback:Traceback (most recent call last):
2023-04-20T14:57:21.099905974Z stdout F   File "/home/app/common/utils.py", line 96, in wrapper
2023-04-20T14:57:21.099908364Z stdout F     rets = func(*args, **kargs)
2023-04-20T14:57:21.099910558Z stdout F   File "/home/app/common/do.py", line 337, in sync_call_do
2023-04-20T14:57:21.099913481Z stdout F     raise DOError(**e)
2023-04-20T14:57:21.099916342Z stdout F common.do_exception.DOError: {"code": "", "message": "ip address not reachable", "params": [], "context": {}}
2023-04-20T14:57:21.099919148Z stdout F 
2023-04-20T14:57:21.100177205Z stdout F 2023-04-20 14:57:21,099 [ERROR]  host_service_operation.py _process_one_host() (82): {"code": "", "message": "ip address not reachable", "params": [], "context": {}}
2023-04-20T14:57:21.10028939Z stdout F 2023-04-20 14:57:21,100 [ERROR]  atomic.py execute() (204): Step AtomicHostServiceOperation raise exception {"code": "E3100_Host_101", "params": ["stop", "vxrail-platform-service"], "message": "Failed to stop vxrail-platform-service service!"}

Cause

ICMP-trafik blokeres mellem VxRail Manager og de nye noder. Udvidelseslogikken bruger ICMP-anmodninger til at kontrollere nodetilgængelighed. Når ICMP filtreres, kan manageren ikke bekræfte nodens tilstedeværelse, hvilket fører til "ip address not reachable" fejl og manglende evne til at stoppe vxrail-platform-service på den nye node.

 

Resolution

Tillad ICMP mellem VxRail Manager og nye noder, i det mindste indtil noderne er føjet til klyngen.

Affected Products

VxRail Appliance Family, VxRail Appliance Series, VxRail Software
Article Properties
Article Number: 000212704
Article Type: Solution
Last Modified: 18 Dec 2025
Version:  3
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