Avamar: Gendannelse af vCloud Director DPE-filniveau mislykkes med fejlen "Brugergodkendelse mislykkedes", når der logges til VM vha. vCD UI.

Summary: Gendannelse af vCloud Director DPE-filniveau mislykkes med fejlen "Brugergodkendelse mislykkedes", når der logges til VM vha. vCD UI. Den samme type gendannelse kan gennemføres, når du bruger Avamar Administrator eller AUI. ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

Når du starter en FLR på en VM ved hjælp af vCD UI og indtaster VM-legitimationsoplysningerne, mislykkes processen, og fejlmeddelelsen "Brugergodkendelse mislykkedes" vises:
DPE FLR.png


Fra DPE-siden kan godkendelsesfejlen identificeres i SRV-logfiler: /var/log/vcp/srv/vcpserver.log: 
2023-04-25 07:50:57,613 [AMQP listener 7] INFO  (AdsClient.java:692) - Started connecting FLR destination VM ...
2023-04-25 07:50:57,625 [AMQP listener 7] INFO  (RestTemplateFactory.java:125) - POST https://sv-2000avu55.ebrc8002.cloud:8443/vcp-ba-ads-ws/flrDestinationBrowseConnection
2023-04-25 07:51:01,341 [eventListenerContainer-1] INFO  (EventListener.java:214) - NOTIFICATION: com/vmware/vcloud/event/task/complete
2023-04-25 07:51:01,363 [AMQP listener 7] ERROR (VcpBaseMessageHandler.java:164) - REQUEST : POST /api/vApp/vapp-17b030c9-c633-4ca3-a245-597ba5e46d7b/vm/vm-3ecd2a2d-6a81-49dd-a79f-ea4815733
96f/connections
2023-04-25 07:51:01,363 [AMQP listener 7] ERROR (VcpBaseMessageHandler.java:165) - HTTP 500 :
com.emc.vcp.service.exceptions.AdsClientException: 11023 : User authentication failed: Invalid guest login
        at com.emc.vcp.ads.client.RestTemplateFactory.handleException(RestTemplateFactory.java:239) ~[classes!/:19.7.0.90]
        at com.emc.vcp.ads.client.AdsClient.connectDestinationVM(AdsClient.java:699) ~[classes!/:19.7.0.90]
        at com.emc.vcp.service.VAppService.onFlrBrowseDestinationConnectionsPOST(VAppService.java:1294) ~[classes!/:19.7.0.90]
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[?:1.8.0_301]
        at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) ~[?:1.8.0_301]
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) ~[?:1.8.0_301]
        at java.lang.reflect.Method.invoke(Unknown Source) ~[?:1.8.0_301]

Den samme godkendelsesfejl kan også observeres i logfilerne for sikkerhedskopieringsgateway: /var/log/vcp/bg//vcpbg.log: 
2023-04-25 07:50:57,748 [https-jsse-nio-8443-exec-1] INFO  (LoggerInterceptor.java:30) - POST: /vcp-ba-ads-ws/flrDestinationBrowseConnection
2023-04-25 07:50:57,808 [https-jsse-nio-8443-exec-1] INFO  (TaskUpdates.java:121) -  Updating Task as running :  Task Status : running, Operation : FLR: Connecting Destination Virtual Machi
ne (3ecd2a2d-6a81-49dd-a79f-ea481573396f), Operation StartTime : 2023-04-25T07:50:49.797Z, Progress : 10, Cancel Requested : false, Error :  null ,
2023-04-25 07:50:58,338 [https-jsse-nio-8443-exec-1] INFO  (QueryVCenter.java:99) - Connections to VCenters: 1
2023-04-25 07:51:00,993 [vcp-ads-1] INFO  (ServiceADS.java:175) -  Running Restore Tracker Task..
2023-04-25 07:51:00,994 [vcp-ads-1] INFO  (AdsServices.java:640) - Restore tracker is empty. No pending restores.
2023-04-25 07:51:01,262 [https-jsse-nio-8443-exec-1] INFO  (TaskUpdates.java:72) -  Updating Task with error :  Task Status : error, Operation : FLR: Connecting Destination Virtual Machine
(3ecd2a2d-6a81-49dd-a79f-ea481573396f), Operation StartTime : 2023-04-25T07:50:49.797Z, Progress : 10, Cancel Requested : false, Error : com.vmware.vcloud.api.rest.schema.ErrorType@319778f7
,
2023-04-25 07:51:01,336 [https-jsse-nio-8443-exec-1] ERROR (AdsServices.java:2111) -
com.vmware.vim25.InvalidGuestLogin: Failed to authenticate with the guest operating system using the supplied credentials.
        at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method) ~[?:1.8.0_301]
        at sun.reflect.NativeConstructorAccessorImpl.newInstance(Unknown Source) ~[?:1.8.0_301]
        at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(Unknown Source) ~[?:1.8.0_301]
        at java.lang.reflect.Constructor.newInstance(Unknown Source) ~[?:1.8.0_301]
        at java.lang.Class.newInstance(Unknown Source) ~[?:1.8.0_301]
        at com.vmware.vim25.ws.XmlGenDom.fromXml(XmlGenDom.java:253) ~[yavijava-6.0.05.jar!/:?]
        at com.vmware.vim25.ws.XmlGenDom.parseSoapFault(XmlGenDom.java:151) ~[yavijava-6.0.05.jar!/:?]
        at com.vmware.vim25.ws.XmlGenDom.fromXML(XmlGenDom.java:109) ~[yavijava-6.0.05.jar!/:?]
        at com.vmware.vim25.ws.SoapClient.unMarshall(SoapClient.java:253) ~[yavijava-6.0.05.jar!/:?]
        at com.vmware.vim25.ws.WSClient.invoke(WSClient.java:96) ~[yavijava-6.0.05.jar!/:?]
        at com.vmware.vim25.ws.VimStub.validateCredentialsInGuest(VimStub.java:4554) ~[yavijava-6.0.05.jar!/:?]
        at com.vmware.vim25.mo.GuestAuthManager.ValidateCredentialsInGuest(GuestAuthManager.java:70) ~[yavijava-6.0.05.jar!/:?]

FLR-handlingen (File Level Recovery) gennemføres ved direkte brug af de samme VM-legitimationsoplysninger ved hjælp af Avamar AUI eller Avamar Administrator.

Cause

Adgangskoden indeholder et plustegn (+), der forårsager VM-godkendelsesfejl på vCD UI.
Dette er et DPE-problem, som i øjeblikket undersøges af teknikerne.

Resolution

Løsning:
Der findes to mulige løsninger. Prøv det ene eller det andet:

1. Forsøg FLR direkte fra Avamar UI. 
2. Skift + tegnet i VM'ens adgangskode til et andet symbol.

Lave:
Kontakt Dell Support, og tilbud på denne artikel for at kontrollere den aktuelle status for den tekniske undersøgelse.

Affected Products

vCloud Director Data Protection Extension
Article Properties
Article Number: 000214288
Article Type: Solution
Last Modified: 23 Aug 2023
Version:  2
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.