PowerProtect Data Manager：在 Windows Server 2019 上，備份開始時出現錯誤，並顯示事件 ID：81

Summary: PowerProtect Data Manager 代理程式啟動的備份會在 Windows Server 2019 的「系統」事件記錄中回報錯誤「事件 ID 81」。

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Symptoms

在 Windows Server 2019 的「系統」事件記錄中找到類似以下的錯誤訊息。當 PowerProtect Data Manager 代理程式在主機上開始備份時，就會發生這種情況： 
Log Name:      System
Source:        Microsoft-Windows-FailoverClustering-Client
Date:          4/14/2023 10:31:51 AM
Event ID:      81
Task Category: None
Level:         Error
Keywords:      (1024)
User:          S-x-x-xx-xxxxxxxxxx-xxxxxxxx-xxxxxxxxx-xxxxx
Computer:      hostname
Description:
LogExtendedErrorInformation (974): Extended RPC error information:
ProcessID is 4680
System time is: 33245/473/50689 607:0:5760:12467
Generating component is 2
Status is 1753
Detection location is 501
Flags is 0
NumberOfParameters is 4
Unicode string: ncacn_ip_tcp
Unicode string: hostname
Long val: -1182943054
Long val: 382312662

the message resource is present but the message is not found in the string/message table

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-FailoverClustering-Client" Guid="{A82FDA5D-745F-409C-B0FE-18AE0678A0E0}" />
    <EventID>81</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000400</Keywords>
    <TimeCreated SystemTime="2023-04-14T00:31:51.859787200Z" />
    <EventRecordID>517924</EventRecordID>
    <Correlation />
    <Execution ProcessID="4680" ThreadID="7612" />
    <Channel>System</Channel>
    <Computer>hostname</Computer>
    <Security UserID="S-x-x-xx-xxxxxxxxxx-xxxxxxxx-xxxxxxxxx-xxxxx" />
  </System>
  <EventData>
    <Data Name="Parameter1">LogExtendedErrorInformation (974): Extended RPC error information:
ProcessID is 4680
System time is: 33245/473/50689 607:0:5760:12467
Generating component is 2
Status is 1753
Detection location is 501
Flags is 0
NumberOfParameters is 4
Unicode string: ncacn_ip_tcp
Unicode string: hostname
Long val: -1182943054
Long val: 382312662
</Data>
  </EventData>
</Event>

Cause

PowerProtect Data Manager 備份代理程式會Microsoft Windows API 呼叫，以判斷主機是否屬於叢集設定的一部分。在 Windows Server 2019 上，當進行 API 呼叫時，會產生上述錯誤訊息。

Resolution

可以安全地忽略這些事件。這些錯誤不會影響 Windows Server 或 PowerProtect Data Manager 代理程式所進行的備份。

PowerProtect Data Manager 工程團隊已與 Microsoft 合作開發解決方案。此修正程式預期會在 v19.14 之後的未來 PowerProtect Data Manager 版本中推出。當有更多關於修正的資訊時，將會修訂本文。
 
注意：本支援文章僅涵蓋由於備份 Windows Server 2019 或以上版本而發生事件 ID 為 81 的事件。由於與Microsoft Windows 叢集相關的問題，可能會發生相同的事件 ID。確定錯誤的原因並相應地進行處理。

Affected Products

PowerProtect Data Manager, PowerProtect Data Manager Essentials
Article Properties
Article Number: 000216311
Article Type: Solution
Last Modified: 17 Jul 2025
Version:  3
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