XMP Memory Speed Does Not Match the Specifications That was Ordered

Summary: This article discusses an issue where Alienware Desktops do not report the correct memory speed.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Affected Platforms:

  • Alienware Aurora R15
  • Alienware Aurora R15 AMD

The computer may report that the XMP memory only works at 4800 Mhz but should be working at 5200 Mhz or 5600 Mhz.

Cause

This is working as designed.

Resolution

The XMP memory speed is 4800 Mhz as shipping setting on Alienware Aurora R15 and Alienware Aurora R15 AMD. Users must enable XMP function in BIOS setup or Alienware Command Center (AWCC) to enable maximum speed, 5200 Mhz, or 5600 Mhz, depending on what memory user ordered.

How to enable XMP memory speed through BIOS:

  1. Press the F12 key as the computer boots, to enter the BIOS
  2. Select Advanced > Performance Options
    Select Advanced then Power Options
  3. Overclocking Feature Disable change to Enable. Click OK when a warning message is displayed.
    Click OK
  4. Change XMP memory from Disable to XMP1
    Change XPM Memory to XMP1

How to enable max XMP memory speed through AWCC:

Optional 1

  1. Open AWCC in the operating system, enter OK when a warning message is displayed
    Click OK when opting AWCC
  2. Enter Overclock and change Off to Overclock 02
    Change Overclock from off to Overclock 02
  3. A warning message is displayed alerting you to reboot to make the change effective, enter OK to reboot the computer
    Click Ok to reboot the computer

Optional 2:

Set XMP speed without CPU overclocking through AWCC
  1. Open AWCC in the operating system, enter OK when a warning message is displayed
    Click OK on the warning message that is displayed
  2. Enter FUSION > ADVANCED VIEW
    Click Fusion and then Advanced View
  3. Select RAM1, then save profile as a new name
  4. A warning message is displayed that you must reboot to make the change effective, enter OK to reboot computer

Affected Products

Alienware Aurora R15 AMD, Alienware Aurora R15
Article Properties
Article Number: 000216336
Article Type: Solution
Last Modified: 16 Apr 2025
Version:  4
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