Avamar logs SUSEConnect error messages

Summary: Avamar server generates SUSEConnect error messages every day.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Every day, the nodes get the following four messages in /var/log/messages  
May 14 09:46:24 avamar systemd[1]: Started Run SUSEConnect --keepalive.
May 15 09:46:23 avamar systemd[1]: Starting Run SUSEConnect --keepalive...
May 15 09:46:24 avamar SUSEConnect[13989]: The environment variable HTTP_PROXY is discouraged.  Use http_proxy.
May 15 09:46:24 avamar SUSEConnect[13989]: Error sending keepalive: System is not registered. Use the --regcode parameter to register it.
And this error in /data01/cur/err.log 
2023/05/16-08:46:27.74973 {0.0} [log-messages:109]  ERROR: <0001> kernel error: May 16 09:46:24 avamar SUSEConnect[4584]: Error sending keepalive: System is not registered. Use the --regcode parameter to register it.

Cause

SUSEConnect is a tool to register SLES-based operating systems with SCC or RMT. Registered systems receive updates to installed packages, for example, to increase the security of the operating system. With SUSEConnect, a user can also register extensions and modules that extend the base system functionality.

SuseConnect was inadvertently enabled in the 2023R1/2023R2/2023R3 OS Security Rollup.

Resolution

1. Login as admin, promote to root with 

su -

2. Disable SUSEConnect on all nodes.

ssh-agent bash
ssh-add ~/.ssh/rootid
mapall --noerror --all+ --user=root 'systemctl disable --now suseconnect-keepalive.timer'

3. Procedure complete

Affected Products

Avamar Server
Article Properties
Article Number: 000216413
Article Type: Solution
Last Modified: 08 Aug 2025
Version:  6
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