SUSE: Cómo generar un paquete de registros de Supportconfig en SUSE Linux Enterprise Server

Summary: En este artículo, se explica cómo generar un paquete de registros supportconfig para SUSE Linux Enterprise Server (SLES).

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

La falla del registro de supportconfig recopila varios registros del sistema, archivos de configuración y salidas de comandos de un sistema Linux SUSE o SLES. Es una forma estandarizada de recopilar información de diagnóstico del sistema operativo para que la investiguen los ingenieros de dominio de Dell y el soporte de proveedores de Linux.

En SUSE Linux Enterprise Server, el paquete "supportutils" proporciona el comando "supportconfig".

Para verificar la instalación del paquete:

# rpm -q supportutils
supportutils-3.1.21-150300.7.35.15.1.noarch

Si por alguna razón el paquete 'supportutils' no está instalado, se puede instalar usando 'zypper install supportutils':

# zypper install supportutils

Para generar un paquete de registros de supportconfig, ejecútelo como raíz:

# supportconfig

Por lo general, el paquete de registros (y su archivo de suma de comprobación asociado) se guarda en /var/log/. Las versiones anteriores de SLES pueden guardarse en una ubicación diferente, pero se especifica en la salida del comando:

Example:
# ls /var/log/scc*
/var/log/scc_leap15-1.local.net_230509_1258.txz
/var/log/scc_leap15-1.local.net_230509_1258.txz.md5

Una vez generado, es posible que el usuario requiera copiar el paquete de registros en un sistema local. Por lo general, los usuarios utilizan una utilidad SCP, como "WinSCP", para copiar o descargar el archivo. Esto solo requiere acceso SSH al servidor.

Véase: https://documentation.suse.com/sles/15-SP6/html/SLES-all/cha-adm-support.htmlEste hipervínculo lo redirige a un sitio web fuera de Dell Technologies.

Affected Products

SUSE Linux Enterprise Server 15

Products

PowerEdge XR2, PowerEdge C6420, PowerEdge C6520, PowerEdge C6525, PowerEdge C6615, PowerEdge C6620, PowerEdge FC640, PowerEdge M640, PowerEdge M640 (for PE VRTX), PowerEdge MX5016s, PowerEdge MX740C, PowerEdge MX750c, PowerEdge MX760c , PowerEdge MX840C, PowerEdge R240, PowerEdge R250, PowerEdge R260, PowerEdge R340, PowerEdge R350, PowerEdge R360, PowerEdge R440, PowerEdge R450, PowerEdge R540, PowerEdge R550, PowerEdge R640, PowerEdge R6415, PowerEdge R650, PowerEdge R650xs, PowerEdge R6515, PowerEdge R6525, PowerEdge R660, PowerEdge R660xs, PowerEdge R6615, PowerEdge R6625, PowerEdge R740, PowerEdge R740XD, PowerEdge R740XD2, PowerEdge R7415, PowerEdge R7425, PowerEdge R750, PowerEdge R750XA, PowerEdge R750xs, PowerEdge R7515, PowerEdge R7525, PowerEdge R760, PowerEdge R760XA, PowerEdge R760xd2, PowerEdge R760xs, PowerEdge R7615, PowerEdge R7625, PowerEdge R840, PowerEdge R860, PowerEdge R940, PowerEdge R940xa, PowerEdge R960, PowerEdge T150, PowerEdge T160, PowerEdge T340, PowerEdge T350, PowerEdge T360, PowerEdge T440, PowerEdge T550, PowerEdge T560, PowerEdge T640, PowerEdge XE2420, PowerEdge XE7420, PowerEdge XE7440, PowerEdge XE8545, PowerEdge XE8640, PowerEdge XE9640, PowerEdge XE9680, PowerEdge XR12, PowerEdge XR4510c, PowerEdge XR4520c ...
Article Properties
Article Number: 000217359
Article Type: How To
Last Modified: 01 Jan 2025
Version:  2
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