Dell Unity: Configuring NAS Server for LDAPS fails because of an error with LDAP Server (User Correctable)

Summary: Attempting to join NAS Server to Active Directory with LDAPS fails because of an error with LDAP Server.

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Symptoms

Attempts to join a NAS Server to Active Directory with LDAPS fails.
EMCSystemLogFile.log 
09/06/23 10:27:57.084 mlu               16f0022 [INFO] System: Request received to join CIFS server 0x1C00000001 to domain.
09/06/23 10:27:57.119 mlu               16f0021 [INFO] System: Request to modify CIFS server 0x1C00000001 completed successfully.
09/06/23 10:28:11.132 mlu               12d0006 [INFO] System: VDMAPI_ID_JOIN_CIFS request failed on 1c00000001 completed with status 0x51..
09/06/23 10:28:11.138 mlu               16f8049 [ERROR] System: Modify operation for NAS Server CIFS failed. NAS Server <NAS_Server_Name> failed Modify request with status 0x51.
09/06/23 10:28:11.144 mlu               12d8009 [ERROR] System: Could not complete operation Obj 0x1F0000008A - APO operation failed because 0xc16f8049.
09/06/23 10:28:18.747 FileServices       160085 [ERROR] Audit: Modification of CIFS sharing protocol settings for NAS server <NAS_Server_Name> initiated by User local/admin failed.
09/06/23 10:28:18.948 mlu               16f0020 [INFO] System: Request received to modify CIFS server 0x1C00000001.
c4_safe_ktrace.log 
09/06/23 10:28:38.689 sade             a6143705 c4_safe_ktrace   KERBEROS: 5:[NAS_Server_Name] Warning: send_as_request: Realm <Realm> - KDC 10.1.1.1 returned error: Clients crede
09/06/23 10:28:38.689 sade             a6143705 c4_safe_ktrace   SMB: 3:[NAS_Server_Name] xyz' on Active Directory server '<AD_Server>'. Kerberos gssError is 'Mis
09/06/23 10:28:38.689 sade             a6143705 c4_safe_ktrace   SMB: 3:[NAS_Server_Name] cellaneous failure. Clients credentials have been revoked. '. Error message is 0,-1765328366.
09/06/23 10:28:38.689 sade             a6143705 c4_safe_ktrace   VDMAPI: 6:[NAS_Server_Name] VDMApi-JOIN_CIFS : completed, Kerberos error

Cause

The "Clients credentials have been revoked. '. Error message is 0,-1765328366" error message means the domain administrator account that was used to join the NAS Server to the domain has been locked.

Resolution

Unlock the domain administrator account or use another account that has the correct privileges to join a NAS Server to a domain.

Affected Products

Dell EMC Unity
Article Properties
Article Number: 000217436
Article Type: Solution
Last Modified: 12 Dec 2023
Version:  2
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