OpenManage Enterprise: The power Cycle option from Power Control Wizard does not Shut down OS First.

Summary: When creating a Power Control job from OpenManage Enterprise and the following wizard options are selected Power Options: Power Cycle and 'Shutdown OS First' box is checked results in the target host systems being ForceReset. ...

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Symptoms

Target host system reports an OS ungraceful shutdown: 
ProviderName: Microsoft-Windows-Kernel-Power

TimeCreated                      Id LevelDisplayName Message
-----------                      -- ---------------- -------
10/5/2023 10:38:09 AM            41 Critical         The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
OpenManage Enterprise Job execution details display the following text: 
Messages:
Running
Verifying if the device Service Tag is valid.
The device Service Tag is valid.
Retrieving system power state.
System power state is ON. Proceeding with power state change to MASTER_BUS_RESET.
Executing power state change action.
Completed

Cause

OpenManage Enterprise sends a Force Restart, which does not gracefully shut down the host operating system when the following Power Control Devices Wizard options are selected. 

Power Control Devices Wizard Options

Note: The More Actions -> System Reset (Warm Boot) maps to the above Wizard Options. 
OpenManage Enteprise Device Portal MoreActions Menu Dropdown

Resolution

This behavior is addressed in OpenManage Enterprise 4.2 Release. 

 

Workaround
To send a graceful shutdown from OpenManage Enterprise, users must select the following options. 
Power Control Devices Wizard Graceful Shutdown Action
A separate Power Control action can be triggered to Power the system back on. 
Power Control Devices Wizard PowerOn Action

Affected Products

Dell OpenManage Enterprise, Dell EMC OpenManage Enterprise

Products

C Series, Modular Infrastructure, Rack Servers, Tower Servers, XE Servers, XR Servers
Article Properties
Article Number: 000218293
Article Type: Solution
Last Modified: 08 May 2025
Version:  4
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