PowerEdge: Diagnostic Tools for Advanced Troubleshooting

Summary: In this article, we want to show you several ways to run diagnostics on your server to determine the source of the error. Many tools are available depending on the situation and whether the server can be taken offline or not. ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

Click the tool that you are interested in:
 

Tools for PowerEdge Server Generation 

 14G 15G 16G 17G

Hardware diagnostics - EPSA

Test all hardware components

 Yes Yes Yes Yes

Intel Processor

Measures CPU performance

 Yes Yes Yes Yes

 

Note: The Intel processor diagnostic tool is not valid for Intel Xeon Gold 5318Y and Silver 4310 and 4314 and Bronze 3206R on 15G servers.

 

Note: The Intel processor diagnostic tool is not valid for Intel Xeon Platinum 8480 and Silver 4316 and 4310T on 16G servers.

 

Note: The Intel processor diagnostic tool is not valid for Intel Platinum 8488C and 8472C and Gold 6454Y and Silver 4316 and 4314 on 17G servers.

 

Note: We help you identify the PowerEdge server generation of your system, check Dell PowerEdge servers by generation
 

1. Hardware diagnostics - ePSA

  • Test all hardware components
  • Available on servers since PowerEdge server generation 11 (except T110)
  • Available as a feature of a life cycle controller
  • A reboot is required
  • The results cannot be saved

 

Note: Hardware diagnostics for generation 12 and 13 servers always tests all components of the server first.

How to Run Hardware Diagnostics on your PowerEdge Server

2. Intel Processor Diagnostic Tool

  • Available as a third-party tool
  • Measures CPU performance
  • Works on Windows without rebooting the system
  • The results can be saved

How to run a diagnostic on the Processor when the system performance is slow. 

Note: If these tools have been used to diagnose the cause of the issue, a report is typically displayed that can be saved for analysis. Note down where the report was saved.

Affected Products

PowerEdge XR2, Poweredge C4140, PowerEdge C6400, PowerEdge C6420, PowerEdge C6520, PowerEdge C6525, PowerEdge C6600, PowerEdge C6615, PowerEdge C6620, PowerEdge FC640, PowerEdge M640, PowerEdge M640 (for PE VRTX), PowerEdge MX5016s, PowerEdge MX7000 , PowerEdge MX740C, PowerEdge MX750c, PowerEdge MX760c, PowerEdge MX840C, PowerEdge R240, PowerEdge R250, PowerEdge R260, PowerEdge R340, PowerEdge R350, PowerEdge R360, PowerEdge R440, PowerEdge R450, PowerEdge R470, PowerEdge R540, PowerEdge R550, PowerEdge R640, PowerEdge R6415, PowerEdge R650, PowerEdge R650xs, PowerEdge R6515, PowerEdge R6525, PowerEdge R660, PowerEdge R660xs, PowerEdge R6615, PowerEdge R6625, PowerEdge R670, PowerEdge R740, PowerEdge R740XD, PowerEdge R740XD2, PowerEdge R7415, PowerEdge R7425, PowerEdge R750, PowerEdge R750XA, PowerEdge R750xs, PowerEdge R7515, PowerEdge R7525, PowerEdge R760, PowerEdge R760XA, PowerEdge R760xd2, PowerEdge R760xs, PowerEdge R7615, PowerEdge R7625, PowerEdge R770, PowerEdge R7715, PowerEdge R7725, PowerEdge R840, PowerEdge R860, PowerEdge R940, PowerEdge R940xa, PowerEdge R960, PowerEdge T140, PowerEdge T150, PowerEdge T160, PowerEdge T340, PowerEdge T350, PowerEdge T360, PowerEdge T40, PowerEdge T440, PowerEdge T550, PowerEdge T560, PowerEdge T640, PowerEdge XE2420, PowerEdge XE7100, PowerEdge XE7420, PowerEdge XE7440, PowerEdge XE8545, PowerEdge XE8640, PowerEdge XE9640, PowerEdge XE9680, PowerEdge XR11, PowerEdge XR12, PowerEdge XR4000r, PowerEdge XR4000w, PowerEdge XR4000z, PowerEdge XR4510c, PowerEdge XR4520c, PowerEdge XR5610, PowerEdge XR7620, PowerEdge XR8000r, PowerEdge XR8610t, PowerEdge XR8620t ...
Article Properties
Article Number: 000218969
Article Type: How To
Last Modified: 15 Jan 2025
Version:  5
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