PowerStore Alerts: file pairing for remote system (failed) alert

Summary: This article describes the PowerStore alert for "file pairing for remote system (failed)".

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

file pairing for remote system (failed)

When PowerStore encounters a problem, an error alert is generated to help identify the issue. This article explains the different possible cause and the relevant solutions for this error alert. If your problem is not resolved despite the solution that is provided, check the technical support contact options.

 

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Cause

Remote system file replication or file import capability is not available.

Resolution

Alert ID file pairing for remote system (failed) 
Alert Text Remote system %(remote_system_name) failed to add %(type) capability. Block replication, metro, or import capabilities are available. 
Error Code (0x01700B01)
Resolution

If the "type" is File_Import capability:

  • Verify that File Mobility Network IPs are properly configured and mapped to the management network interface (on both the sites involved in remote system pairing) under Settings > Networking > Network IPs > File Mobility
  • Go to Migration > Import External Storage and update "remote_system_name" with the non-FQDN Management IP Address. 
  • Run "Verify and Update" for the "remote_system_name".

If the "type" is Asynchronous_File_Replication, Synchronous_File_Replication capability:

  • Verify that File Mobility Network IPs are properly configured and mapped to the management network interface (on both the sites involved in remote system pairing) under Settings > Networking > Network IPs > File Mobility
  • Go to Protection > Remote Systems > "remote_system_name" > More Actions > Verify and Update.

Affected Products

PowerStore
Article Properties
Article Number: 000220354
Article Type: Solution
Last Modified: 17 Jun 2025
Version:  3
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