Data Domain DDVE: How to Identify the Software Serial ID to Open a Support Case

Summary: Where to find the software serial number for Data Domain DDVE when opening a Support case.

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Instructions

For DDVE, the below command is used to collect software ID: 
system show serialno

Version matching following steps: Data Domain OS 7.9.0.0-1011258
If there is any difference or update, please refer to the latest product administration guide.
Refer to ‘System software-id’
========================================================================
sysadmin@abc# system show serialno
Serial number: xxxxxxxxxxxxxxxxxx
System software-id: ELMxxxxxxxxxxx
Instance software-id: xxxxxxxxxxxxxx
========================================================================

Additional Information

The examples for each product are based on a certain version. If there is any difference or update on the steps, see the latest product administration guide. Alternatively, contact the Dell Support team.
Article Properties
Article Number: 000220372
Article Type: How To
Last Modified: 06 Jan 2024
Version:  2
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