Avamar:Data Domain 作業系統升級後的後端報告 (DD) 失敗
Summary: Data Domain 作業系統升級後,Avamar 後端報告 (DD) 失敗。
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Symptoms
Data Domain 作業系統升級後,Avamar 後端報告 (DD) 失敗。
mcserver.log中出現的錯誤為:
mcserver.log中出現的錯誤為:
com.avamar.mc.rpt.job.BackendCapacityDDReportJob.publishStatus WARNING: I/O error: Fatal Alert received: Handshake Failure.; nested exception is javax.net.ssl.SSLException: Fatal Alert received: Handshake Failure. org.springframework.web.client.ResourceAccessException: I/O error: Fatal Alert received: Handshake Failure.; nested exception is javax.net.ssl.SSLException: Fatal Alert received: Handshake Failure. at org.springframework.web.client.RestTemplate.doExecute(RestTemplate.java:453) at org.springframework.web.client.RestTemplate.execute(RestTemplate.java:415) at org.springframework.web.client.RestTemplate.exchange(RestTemplate.java:391) at com.avamar.mc.rpt.bcrdd.AuthSession.authenticate(AuthSession.java:87) at com.avamar.mc.rpt.job.BackendCapacityDDReportJob.authenticate(BackendCapacityDDReportJob.java:634) at com.avamar.mc.rpt.job.BackendCapacityDDReportJob.submit(BackendCapacityDDReportJob.java:244) at com.avamar.mc.rpt.job.BackendCapacityDDReportJob.run(BackendCapacityDDReportJob.java:130) at com.avamar.mc.rpt.job.ReportManager$1.run(ReportManager.java:88) at java.lang.Thread.run(Unknown Source) Caused by: javax.net.ssl.SSLException: Fatal Alert received: Handshake Failure. at com.rsa.sslj.x.aH.a(Unknown Source) at com.rsa.sslj.x.aH.a(Unknown Source) at com.rsa.sslj.x.aH.a(Unknown Source) at com.rsa.sslj.x.ap.c(Unknown Source) at com.rsa.sslj.x.ap.a(Unknown Source) at com.rsa.sslj.x.ap.j(Unknown Source) at com.rsa.sslj.x.ap.i(Unknown Source) at com.rsa.sslj.x.ap.h(Unknown Source) at com.rsa.sslj.x.aS.startHandshake(Unknown Source) at org.apache.http.conn.ssl.SSLConnectionSocketFactory.createLayeredSocket(SSLConnectionSocketFactory.java:394) at org.apache.http.conn.ssl.SSLConnectionSocketFactory.connectSocket(SSLConnectionSocketFactory.java:353) at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:134) at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:353) at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:380) at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:236) at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:184) at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:88) at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:110) at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:184) at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:82) at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:55) at org.springframework.http.client.HttpComponentsClientHttpRequest.executeInternal(HttpComponentsClientHttpRequest.java:88) at org.springframework.http.client.AbstractBufferingClientHttpRequest.executeInternal(AbstractBufferingClientHttpRequest.java:46) at org.springframework.http.client.AbstractClientHttpRequest.execute(AbstractClientHttpRequest.java:49) at org.springframework.http.client.InterceptingClientHttpRequest$RequestExecution.execute(InterceptingClientHttpRequest.java:91) at com.avamar.mc.datadomain.DdrRestClient$1.intercept(DdrRestClient.java:92) at org.springframework.http.client.InterceptingClientHttpRequest$RequestExecution.execute(InterceptingClientHttpRequest.java:81) at org.springframework.http.client.InterceptingClientHttpRequest.executeInternal(InterceptingClientHttpRequest.java:67) at org.springframework.http.client.AbstractBufferingClientHttpRequest.executeInternal(AbstractBufferingClientHttpRequest.java:46) at org.springframework.http.client.AbstractClientHttpRequest.execute(AbstractClientHttpRequest.java:49) at org.springframework.web.client.RestTemplate.doExecute(RestTemplate.java:438) ... 8 more
Cause
Data Domain 作業系統使用未在 Avamar mcserver.xml 中指定的新密碼。
Resolution
Avamar Server 上不應執行任何備份、還原或複寫。
複製 /usr/local/avamar/var/mc/server_data/prefs/mcserver.xml。
停止 MCS 服務。
更新 mcserver.xml中的下列項目:
啟動 MCS 服務
Avamar 後端報告 (DD) 現在應該可正常運作。
複製 /usr/local/avamar/var/mc/server_data/prefs/mcserver.xml。
停止 MCS 服務。
更新 mcserver.xml中的下列項目:
<entry key="ddr_rest_supported_cipher_suites" and <entry key="ssl_ciphers"請確定兩個項目中均有下列密碼:
TLS_RSA_WITH_AES_256_GCM_SHA384 TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 TLS_ECDHE_ECDSA_WITH_AES_128_GCM_SHA256 TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256 TLS_ECDHE_ECDSA_WITH_AES_256_GCM_SHA384
啟動 MCS 服務
Avamar 後端報告 (DD) 現在應該可正常運作。
Affected Products
Avamar ServerArticle Properties
Article Number: 000220880
Article Type: Solution
Last Modified: 16 Feb 2024
Version: 2
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