Alienware Pro Wireless Gaming Keyboard Usage and Troubleshooting Guide

Summary: The following article provides information about the Alienware Pro Wireless Gaming Keyboard. You can reference each section to learn more about the features of the Alienware Pro Wireless Gaming Keyboard and how to use it. ...

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Instructions

Table of Contents:

  1. What is in the Alienware Pro Wireless Gaming Keyboard box
  2. Alienware Pro Wireless Gaming Keyboard Features
  3. Setting up your Alienware Pro Wireless Gaming Keyboard
  4. Troubleshooting
  5. Additional Information
 

Alienware Pro Wireless Gaming Keyboard in the Dark Side of the Moon Color
Figure 1: Alienware Pro Wireless Gaming Keyboard in the Dark Side of the Moon Color

Alienware Pro Wireless Gaming Keyboard in the Lunar Light Color
Figure 2: Alienware Pro Wireless Gaming Keyboard in the Lunar Light Color

 

What is in the Alienware Pro Wireless Gaming Keyboard box

 

Alienware Pro Wireless Gaming Keyboard Box Contents
Figure 3: Alienware Pro Wireless Gaming Keyboard Box Contents

1 Alienware Pro Wireless Gaming Keyboard 2 USB-C to USB-C cable
3 USB-A to USB-C adapter 4 Type-C dongle
5 Dongle extender 6 Keycap and switch puller
7 Alienware sticker 8 Quick Start Guide
9 Regulatory document
 

 

Alienware Pro Wireless Gaming Keyboard Features

 

Top, Bottom, and Front Views

Alienware Pro Wireless Gaming Keyboard Top, Bottom, and Front Views
Figure 4: Alienware Pro Wireless Gaming Keyboard Top, Bottom, and Front Views

1 Function keys Enables a secondary function 2 Profile key Toggles between five keyboard lighting effects
3 Dual-angle adjustable feet Enables you to adjust the keyboard feet tilts in two different angles 4 Power slider Turn on or turn off the keyboard
5 Type-C dongle storage dongle Press to take out or place the Type-C dongle in the slot 6 Mode switch button Click to switch keyboard connection mode

Product Features

Alienware Pro Wireless Gaming Keyboard is the first Alienware professional-approved gaming keyboard that is designed and engineered for Esports.

Key features include:

  • Tri-Mode connections: Wireless 2.4 GHz, Bluetooth 5.1, and Wired USB
  • Alienware hot-swappable linear mechanical switches (greater than 100 million switch durability)
  • Polybutylene Terephthalate (PBT) double-shot keycaps
  • Compact 75% form factor
  • Two layers sound dampening pad
  • AlienFX per-key RGB backlighting

Alienware Pro Wireless Gaming Keyboard Product Features
Figure 5: Alienware Pro Wireless Gaming Keyboard Product Features

1 Function key (FN) lock Press FN+ESC Locks the F1 to F12 secondary functions 2 Win lock Press FN+F1 Disables the Windows key function
3 Brightness Control Press FN+F5
Press FN+F6		 Decreases brightness
Increases brightness from current intensity or default intensity		 4 Media playback Press FN+F9
Press FN+F10
Press FN+F11
Press FN+F12		 Fast backward
Play or pause
Stop
Fast forward
5 Profile switch Press FN+Profile key Switches between lighting setup stored in keyboard 6 FN switch Press FN+F1~F12 Switches between different FN functions from F1 to F12
 
Note: Alienware Pro Wireless Gaming Keyboard has 10 brightness levels. The default keyboard-backlight brightness is at 5.

 

Setting up your Alienware Pro Wireless Gaming Keyboard

 

Compatibility

Operating Systems:

  • Windows 10 - Redstone 3 or later

Turning on your Alienware Pro Wireless Gaming Keyboard

Slide the power slider on the keyboard to turn on the keyboard.

Sliding the power slider on the keyboard
Figure 6: Sliding the power slider on the keyboard

Note: You can use your gaming keyboard without installing the Alienware Command Center (AWCC).

Connecting the Alienware Pro Wireless Gaming Keyboard

The Alienware Pro Wireless Gaming Keyboard uses a USB Type-C connector to connect to your desktop or laptop.

2.4G Wireless Connection Mode
  1. Press to remove the USB Type-C dongle from the keyboard dongle compartment.

USB Type-C keyboard dongle department
Figure 7: USB Type-C keyboard dongle department

  1. Connect the Type-C dongle to your computer or to the USB-A to USB-C adapter.

USB Type-C keyboard dongle connection
Figure 8: USB Type-C keyboard dongle connection

  1. Ensure that the keyboard is in or switched to 2.4G wireless connection mode.

2.4G wireless connection indicator and mode switch button
Figure 9: 2.4G wireless connection indicator and mode switch button

You can also connect the Type-C dongle and USB-C cable to the dongle extender.

USB Type-C dongle and USB-C cable dongle extender connection
Figure 10: USB Type-C dongle and USB-C cable dongle extender connection

Note: Dell Technologies recommends using a dongle extender to enhance wireless connection stability.
Bluetooth Wireless Connection Mode
  1. Press the connection mode button to switch from 2.4G to Bluetooth 1. The keyboard RGB blinks to indicate the connection mode change.
  2. Press and hold the connection mode button for three seconds to activate Bluetooth pairing.
  3. Check your computer to view the new Bluetooth device. A notification appears with PIN. Enter the PIN to connect to the new Bluetooth device.
  4. To connect to a different computer, you can switch between Bluetooth 1, Bluetooth 2, or Bluetooth 3. Repeat these steps for a new connection.

Using the mode switch button to connect to different computers
Figure 11: Using the mode switch button to connect to different computers

Wired connection Mode

Your computer may have a USB Type-C or Type-A port. If your computer has a Type-C port, connect your keyboard to the computer through the USB-C to USB-C cable. If your computer has a Type-A port, connect your keyboard to the computer using the USB-C to USB-C cable through the USB-A to USB-C adapter.

When the keyboard is connected to your computer through the wired cable, the connectivity switches from wireless or Bluetooth to wired connection (USB). Wired mode takes priority and disables the multidevice connectivity.

Wired connection mode using USB-C or USB-A
Figure 12: Wired connection mode using USB-C or USB-A

Installing the Alienware Command Center (AWCC)

Alienware Command Center is used to control the features and options of the Alienware Pro Wireless Gaming Keyboard. Alienware Command Center can be installed through either Windows Update or the Dell Support site.

Installing Alienware Command Center through Windows Update

Connect your Alienware device to your computer using the USB port. A prompt appears informing you that AWCC installation is initiated. The AWCC application is downloaded and installed automatically. AWCC installation takes up to ten minutes to complete.

Installing Alienware Command Center from the Dell Support site
  1. Download Alienware Command Center version 6.1 or later by following the steps below:
    1. Go to the Dell Support site.
    2. Type "Alienware Pro Wireless Gaming Mouse" in Identify your product or search support and then click Search.
    3. Select Drivers & Downloads.
    4. Select the Operating System.
    5. Download the Alienware Command Center full installer.
Note:
  • If you have a non-Alienware or non-Dell computer, click the Download button of the Alienware Command Center application for a third-party computer.
  • If your computer already has Alienware Command Center preinstalled and you want to reinstall the software, click the Download button of the Alienware Command Center application.
  1. Browse to the folder where you saved the setup files.
  2. Double-click the setup file and follow the on-screen instructions to install the application.

Alienware Command Center appears under All apps in the Start menu after the application is installed successfully. Launch Alienware Command Center to start the application.

 

Troubleshooting

 

Problems Possible solutions
The keyboard is not functioning.
  • Disconnect the keyboard and connect it back to the USB port on your computer.
  • Connect the keyboard to another USB port.
  • Restart the computer.
The keyboard lighting is off.
  • Ensure that the light is not turned off. Press FN+F6 to light up the keyboard.
  • Disconnect the keyboard and connect it back into the USB port on your computer.
  • Connect the keyboard to another USB port.
  • Restart the computer.
  • Adjust keyboard brightness by Alienware Command Center (AWCC).
I need more information about the Alienware Command Center features.
  • Open the Alienware Command Center.
  • Click the Help icon. The Alienware command Center Online Help is displayed.
  • Click the Contents tab.
  • From the Contents tab, click the required topic to find more details in Alienware Command Center features.
The selected configuration is not working in Alienware Command Center.
  • Ensure that the Alienware Command Center is running on your computer.
  • Open the Alienware Command Center and ensure that the configuration of your gaming keyboard is set properly and saved.
 

 

Additional Information

 

Dell Keyboard Support Site

Learn how to use and troubleshoot problems with the Alienware Pro Wireless Gaming Keyboard User's Guide you use with your computer. You can find information about Troubleshooting steps, How-To guides, and relevant Support Videos for assistance.

For the Alienware Pro Wireless Gaming Keyboard User's Guide, browse to the Alienware Pro Wireless Gaming Keyboard Online Manual Page. Touch or click View PDF to the right of the Alienware Pro Wireless Gaming Keyboard User Guide, located in the Manuals and Documents section.

Affected Products

Alienware Pro Wireless Gaming Keyboard
Article Properties
Article Number: 000221444
Article Type: How To
Last Modified: 24 Jan 2024
Version:  1
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