Dell Pro Plus Wireless ANC Headset WL5024 Usage and Troubleshooting Guide

Summary: The following article provides information about the Dell Pro Plus Wireless ANC Headset WL5024. You can reference each section to learn more about the features of the Dell Pro Plus Wireless ANC Headset WL5024 and how to use it. ...

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Instructions

Table of Contents:

  1. What is in the Dell Pro Plus Wireless ANC Headset WL5024 Headset box?
  2. Pro Wireless ANC Headset Features
  3. Setting up your Pro Wireless ANC Headset
  4. Troubleshooting
  5. Additional Information

 

WL5024 Product Shot

(Figure.1 Work faster and easier with the Dell WL5024 Pro Wireless ANC Headset)

 

What is in the Dell Pro Plus Wireless ANC Headset WL5024 box?

 

What's in the box

(Figure.2 Dell WL5024 Pro Wireless ANC Headset Box Contents)

1 WL5024 headset 2 USB-C Wireless Audio Receiver
3 USB-C charging cable 4 USB-A adapter
5 Soft carry pouch 6 Documentations

 


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Pro Wireless ANC Headset Features

 

Front View

WL5024 Front View

(Figure.3 Dell WL5024 Pro Wireless ANC Headset Front View)

1 Adjustable Leatherette Headband 2 Discrete Boom Microphone
3 Leatherette Memory Foam Ear Cushion 4 USB-C Wireless Audio Receiver
5 USB-A Adapter    

Side View

WL5024 Side View

(Figure.4 Dell Pro Plus Wireless ANC Headset WL5024 Side View)

Product Features

WL5024 Headset Features

(Figure.5 Dell WL5024 Pro Wireless ANC Headset Product Features)

1 Volume control button 2 Call control/multimedia button
3 Power LED and Power/Bluetooth pairing button 4 Microsoft Teams button
5 Microphone mute button 6 ANC button
7 Busy light LED    

 

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Setting up your Pro Wireless ANC Headset

 

Compatibility

Operating Systems:

  • Windows 10 64-bit, Windows 11 64-bit, and MacOS.

Connecting the Pro Wired ANC Headset

  • Bluetooth connection
    1. Press and hold the power button for 3 seconds to start the pairing mode and you hear a Bluetooth pairing voice prompt. The power LED blinks blue in a fast pace while pairing. Once paired, the power LED lights up for 3 seconds and slowly blinks in blue.
    2. When pairing the headset to the computer through Windows Setting app, go to Add a device and select Dell WL5024 Headset to connect.
    3. If your computer supports the Swift Pair function, you can use it to connect your headset to the computer.
    4. When the headset is connected to a computer successfully, select Headphones (Dell WL5024 Headset Stereo) for playback device.
  • Bluetooth Dell Pair connection
    1. Place your wireless headset next to the computer, and press the power button to turn on the headset.
    2. Press and hold the power button for 3 seconds, ensuring that the LED blinks blue, indicating the Bluetooth pairing has been initiated.
    3. Dell Pair notifies when a supported device is turned on. Click Pair to begin a seamless Bluetooth pairing with the device.
    4. The wireless headset is ready for use once pairing is successful.
  • Wireless Audio Receiver connection
    1. Connect the wireless audio receiver into a USB-A adapter and connect the adapter to the system or connect the wireless audio receiver directly to the system. Power LED lights up blue for 3 seconds and slowly blinks in blue when the headset is successfully connected to the device. USB-C Wireless Audio Receiver LED blinks blue when not connected and lights up blue when connected.
    2. When the headset is connected to a computer successfully, select Headset Earphone (Dell HR024 Audio Receiver) for playback device.


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Troubleshooting

 

Problems Possible solutions
Headset does not turn on upon first use.
  • Turn on the computer and use the charging cable to connect the headset to the computer.
  • Charge the headset by connecting the charging cable to a USB port on the computer.
  • Headset shipping mode ends, and the headset turns on
I cannot hear the caller.
  • Press the volume up button on your headset. Also, check and adjust the volume settings on your computer for accuracy.
  • Go to the audio settings in your sound control panel/preferences and select your headset as the default audio device.
Callers are unable to hear me. 
  • Unmute the microphone by flipping down the boom microphone arm and tap the mute button.
  • Ensure that the boom microphone is properly aligned with your mouth.
  • Go to the audio settings in your sound control panel/preferences and select your headset as the default audio device.
The audio in the headset is experiencing distortion, and I am hearing an echo.
  • Lower the listen volume on your headset until the distortion disappears. 
The other headset I was using to listen to music on my system/laptop does not work anymore. 
  • Go to the audio settings in your sound control panel/preferences and select your headset as the default audio device.
My computer is not finding my headset during a call or while listening to music.
  • Go to the audio settings in your sound control panel/preferences and select your headset as the default audio device.
It appears that the ANC feature is not working.
  • Ensure that the headset is properly connected to the computer or reestablish the connection.
  • Verify the status of the ANC function by performing a single press on the ANC button. The voice prompt indicates the current ANC status.
  • Ensure that there are no other objects that are attached to the ear cup.
When I mute or unmute the microphone using the Windows system control panel settings, the following issue or set of issues  arises:
  • It does not correctly reflect the mute status on my headset or within applications such as Teams and Zoom.
  • It results in delayed response on mute state in Teams and Zoom.
  • It displays error messages on Teams and Zoom.
  • Use the dedicated mute button on your headset to control the mute or unmute feature in Teams and Zoom.
  • The Human Interface Device (HID) Telephony controls mute or unmute feature on Zoom and Teams. The headsets mute button supports HID Telephony but not by the Windows mute settings. Click the mute control on Teams and Zoom to fix the slow response or error message.
The sound coming through the headset appears to be at a lower or quieter level when I open the system control panel for audio devices.
  • Close the control panel before using the headset to listen to music or audio. The headset has call and music modes with varying audio volumes. Accessing the system control panel temporarily switches it to call mode, but it reverts to music mode once you leave the control panel.
Media key or volume control not working.
  • The media key (play or pause) and volume control key work when the media is actively playing in the background.
Headset button not working.
  • Check the headset connection mode - audio receiver or Bluetooth.
  • Connect using the audio receiver because headset buttons do not work when connected through Bluetooth.
Dell Pair notification does not open when a Bluetooth device turned on for the first time.
  • Windows 10 (version 19041) is the oldest version to support Dell Pair.
  • Bluetooth version 5.0 or later is available.
  • Bluetooth is supported on the computer. It has turned on under Windows settings.
  • The Bluetooth device supports detection by Dell Pair.
  • If the Bluetooth device is within the computer's detection range, and if the peripheral being connected is a mouse or keyboard, then pick up the device and move it closer to the PC.
  • Check that the computer and the Bluetooth devices have sufficient battery charge to operate.
  • The Bluetooth device must be updated to the latest firmware.
  • The Bluetooth controller on the computer is from Intel.
  • Power cycle the Bluetooth device.
Dell Pair reports a pairing error.
  • Proceed to reconnect through Dell Pair with the following steps:
  1. If a Bluetooth device is near the computer or in pairing mode, or if Dell Pair UI assists with the pairing process.
  2. Wait for pairing error window to auto-dismiss, and then remove the Bluetooth device from the computer.
  3. Bring the Bluetooth device closer to the computer.
  4. Ensure that the Bluetooth device is in pairing mode and the pairing LED is blinking.
Multiple devices with a (?) are found in Device Manager.
  • They are proprietary Bluetooth features or profiles that are supported by WL5024. They are crucial for the proper functionality of Android/iOS phones. Since Windows is not using these profiles, Device Manager displays a (?) when no driver is loaded for these profiles.
 


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Additional Information

 

Additional Information

 

Dell Pro Plus Wireless ANC Headset WL5024 Support Site

Learn how to use and troubleshoot problems with the Dell Pro Plus Wireless ANC Headset WL5024 you use with your computer. You can find information about Troubleshooting steps, How-To guides, and relevant Support Videos for assistance.

For the Dell Pro Plus Wireless ANC Headset WL5024 User Guide, browse to the Dell Pro Wireless ANC Headset WL5024 Online Manual Page, and then touch or click View PDF to the right of Dell Pro Wireless ANC Headset WL5024 User Guide, located in the Manuals and Documents section.


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Affected Products

Dell Pro Plus Wireless ANC Headset WL5024
Article Properties
Article Number: 000221751
Article Type: How To
Last Modified: 15 Apr 2025
Version:  3
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