升级到 IDPA 2.7.6 后，DPA 在 ACM 中将应用程序服务器管理 UI 显示为红色

Summary: 本文介绍如何在升级到 IDPA 版本 2.7.6 后修复 Data Protection Advisor （DPA） 中的报告与分析问题。

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Symptoms

升级到 IDPA 2.7.6 后，报告和分析 （DPA） 在 ACM UI 中显示为红色。

在 ACM server.log中，看到以下两个错误之一：

2024-02-09 10:42:54,841 INFO  [Thread-25170]-util.RestUtil: Making REST call: https://x.x.x.x:9002/dpa-api/license ,method: GET Meditype application/v
nd.emc.apollo-v1+xml
2024-02-09 10:42:54,882 INFO  [Thread-25170]-util.RestUtil:  REST request return code: 500, expected code: OK
2024-02-13 19:58:25,577 INFO  [Thread-93984]-util.RestUtil: Making REST call: https://x.x.x.x:9002/dpa-api/license ,method: GET Meditype application/vnd.emc.apollo-v1+xml
...
2024-02-13 19:58:25,601 INFO  [Timer-4]-dao.HealthMonitorUtilityDao: getDeviceDataByType --> Executing query to get device by type and ip
2024-02-13 19:58:25,602 INFO  [Thread-93984]-util.RestUtil:  REST request return code: 404, expected code: OK

在 DPA APP server.log中，会看到如下错误：

16224:2024-02-09 14:24:20,299 ERROR [org.jboss.msc.service.fail] (ServerService Thread Pool -- 62) MSC000001: Failed to start service jboss.web.deployment.default-host./reportengine-api: org.jboss.msc.service.StartException in service jboss.web.deployment.default-host./reportengine-api: org.jboss.msc.service.StartException in anonymous service: JBAS018040: Failed to start context
16238:2024-02-09 14:24:20,318 ERROR [org.apache.catalina.core] (ServerService Thread Pool -- 72) JBWEB001100: Error starting context: java.lang.IllegalArgumentException: JBWEB006706: Document base /opt/emc/dpa/services/./standalone/tmp/vfs/deployment/deploymentd28786588379a29/listener-processor-war.war-37c80da349d9164f does not exist or is not a readable directory
16252:2024-02-09 14:24:20,338 ERROR [org.apache.catalina.core] (ServerService Thread Pool -- 72) JBWEB001103: Error detected during context /listener-processor-api start, will stop it
16253:2024-02-09 14:24:20,339 ERROR [org.jboss.msc.service.fail] (ServerService Thread Pool -- 72) MSC000001: Failed to start service jboss.web.deployment.default-host./listener-processor-api: org.jboss.msc.service.StartException in service jboss.web.deployment.default-host./listener-processor-api: org.jboss.msc.service.StartException in anonymous service: JBAS018040: Failed to start context
16296:2024-02-09 14:24:21,337 ERROR [org.jboss.as] (Controller Boot Thread) JBAS015875: JBoss AS 7.4.1.Final-redhat-SNAPSHOT "Janus" started (with errors) in 41681ms - Started 21215 of 21353 services (58 services failed or missing dependencies, 315 services are lazy, passive or on-demand)

Cause

DPA 在 /opt/emc/dpa/services/./standalone 导致应用程序服务正常运行的子目录。DPA 显示服务正在运行，但某些内部服务出现故障。

Resolution

运行以下过程以解决此问题：
  1. 使用以下命令停止 DPA 服务。首先在 DPA DS 服务器上运行此命令，然后在 DPA APP 服务器上运行。 
dpa.sh svc stop
  1. 使用 SSH 或 PuTTY 以 root 用户身份登录 DPA APP服务器，然后运行以下命令：
rm -rf /opt/emc/dpa/services/standalone/data
rm -rf /opt/emc/dpa/services/standalone/tmp
  1. 重新启动 DPA DS服务器 并启动服务：
reboot
dpa.sh svc start
  1. 重新启动 DPA APP 服务器 并启动服务。 
reboot
dpa.sh svc start
  1. 确认您可以登录 DPA UI。
  2. 确认 DPA 在 ACM UI 中显示为绿色。 
Article Properties
Article Number: 000222530
Article Type: Solution
Last Modified: 26 Mar 2025
Version:  3
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