NetWorker: Não é possível acessar o NWUI | A página não pode ser encontrada

Summary: O NetWorker Web UI (NWUI) é redirecionado para "A página não pode ser encontrada" ao tentar acessá-la.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

Ao tentar acessar, o erro NWUI está abaixo.
Erro de acesso ao NWUI

Abaixo estão as mensagens de registro do nwui.raw.

127107 1694068051 1 5 0 822093632 1614 0 *****.backup.cba nwuictld NSR notice 16 Startup complete 0
127105 1695827017 2 5 0 822093632 1614 0 *****.backup.cba nwuictld NSR warning 62 Stop command for daemon %s failed, sending TERM signal instead 1 20 44 /nsr/nwui/monitoring/app/bin/nwui_monitoring
0 1695827017 1 5 0 660702976 1614 0 *****.backup.cba nwuictld NSR notice 6 %s: %s 2 0 15 nwui_monitoring 0 44 ERROR:Unable to get nwui install directory.
0 1695827017 1 5 0 660702976 1614 0 *****.backup.cba nwuictld NSR notice 6 %s: %s 2 0 6 nwuidb 0 38 Stopping NWUI Database (Postgres DB):
0 1695827017 1 5 0 660702976 1614 0 *****.backup.cba nwuictld NSR notice 6 %s: %s 2 0 6 nwuidb 0 35 ERROR: Postgres DB is not running!
127109 1695827020 1 5 0 822093632 1614 0 *****.backup.cba nwuictld NSR notice 17 Shutdown complete 0

Cause

Possíveis motivos:

Os serviços da NWUI podem não estar ativos.
O banco de dados NWUI (Postgres DB) pode não estar em execução.

Execute os comandos abaixo para verificar se os serviços do NWUI estão em execução ou não.

No Linux:
ps -ef | grep nwui

No Windows:
tasklist | findstr nwui

Resolution

No Linux:

Execução obrigatória nwui_configure.sh (roteiro) de /opt/nwui/scripts
Se o problema persistir, reinstale o NWUI e execute nwui_configure.sh (roteiro)

Reinstalação do NWUI:

Desinstalado:

[root@***** linux_x86_64]# rpm -evh lgtonwuiserv-19.8.0.4-1.x86_64
Preparing...                          ################################# [100%]
NOTE: NetWorker Web UI Server is uninstalled successfully.
Cleaning up / removing...
  1:lgtonwuiserv-19.8.0.4-1          ################################# [100%]

Instalado:

[root@***** linux_x86_64]# rpm -ivh lgtonwuiserv-19.8.0.4-1.x86_64.rpm
warning: lgtonwuiserv-19.8.0.4-1.x86_64.rpm: Header V3 RSA/SHA256 Signature, key ID ff48d101: NOKEY
Preparing...                          ################################# [100%]
Updating / installing...
  1:lgtonwuiserv-19.8.0.4-1          ################################# [100%]

 

Execute nwui_configure.sh (script):

[root@***** linux_x86_64]# /opt/nwui/scripts/nwui_configure.sh
Specify the directory where the Java Standard Edition Runtime Environment (JRE) software is installed [/usr/java/latest]:
Specify the host name of the NetWorker Authentication Service host [*****]:
Specify the host name of the NetWorker Server to be Managed by NWUI [*****]:
Specify the AUTHC port for Networker Server which is managed by NWUI [9090]:
The NetWorker Web UI Server requires a keystore file to configure encryption and to provide SSL support.
EMC recommends that you specify a password that has a minimum of nine characters,
with at least one upper case letter, one lower case letter, one number and one special character.
Do you want to use the existing keystore /nsr/nwui/monitoring/app/conf/nwui.keystore [y]?
Specify password for the existing keystore:ERROR: Keystore password cannot be empty
Specify password for the existing keystore:ERROR: Keystore password cannot be empty
Specify password for the existing keystore:ERROR: Keystore password cannot be empty
Specify password for the existing keystore:
The install will use the existing certificate "emcnwuimonitoring" for nwui services.
A database already exists in /nsr/nwui/monitoring/nwuidb, do you want to retain this database [y]?
The installation completed successfully

No Windows:

Reinstalar o NWUI

Para desinstalar o NWUI:
Painel de controle — selecione NetWorker - change - clear NWUI - change.

Para instalar o NWUI:
Painel de controle — selecione NetWorker — alterar — verifique NWUI — alterar.
Reinstalar menu no painel de controle

Affected Products

NetWorker Family
Article Properties
Article Number: 000222554
Article Type: Solution
Last Modified: 25 Nov 2025
Version:  2
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