Dell VxRail: Execution of the step Generate VMware vCenter Server certification times out

Summary: While doing VxRail Cluster Configuration Failed - Execution of the step Generate VMware vCenter Server certification times out.

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Symptoms

While doing VxRail deployment, an error occurs: "VxRail Cluster Configuration Failed - Execution of the step Generate VMware vCenter Server certification times out."
image (1).png

dayone.log: 
"2024-03-10 01:27:17,133" microservice.nano-service "2023-09-28T01:27:16.215561072Z stdout F 2023-09-28 01:27:16,215 [ERROR] <Dummy-106:140237878871368> lock_service.py release() (65): HTTPConnectionPool(host='api-gateway', port=8080): Max retries exceeded with url: /rest/vxm/internal/lockservice/v1/lock/release (Caused by NewConnectionError('<urllib3.connection.HTTPConnection object at 0x7f8ba9d69668>: Failed to establish a new connection: [Errno -3] Temporary failure in name resolution',))"
"2024-03-10 01:27:17,133" microservice.nano-service "2023-09-28T01:27:16.225383689Z stdout F 2023-09-28 01:27:16,215 [ERROR] <Dummy-106:140237878871368> general_lock_service.py _release() (40): Exception during communicate with lock service"

 

Cause

DNS issue.

Resolution

Verify the DNS forward and reverse lookup for vCenter from VxRail Manager.
  
[root@vxrm:~] nslookup vcsa.bngvxrail.com
Server:         10.118.165.10
Address:        10.118.165.10#53

Name:   vcsa.bngvxrail.com
Address: 10.118.165.179

[root@vxrm:~] nslookup 10.118.165.179
Server:         10.118.165.10
Address:        10.118.165.10#53

179.165.118.10.in-addr.arpa      name = vxrail.bngvxrail.com  <-------------Wrong DNS entry
179.165.118.10.in-addr.arpa      name = vcsa.bngvxrail.com

Delete the wrong DNS entry from the DNS server and retry the deployment.

Affected Products

VxRail
Article Properties
Article Number: 000223057
Article Type: Solution
Last Modified: 18 Mar 2024
Version:  1
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