After Upgrade to NW v19.10.x, vProxy VM Backup Fails with Error: Unable to start backup on vProxy

Summary: After upgrade to NetWorker v19.10.x, vProxy VM backup fails with error: Unable to start backup on vProxy 'vproxy-name': libCURL: function "curl_easy_perform" returned error 77: "error setting certificate verify locations: CAfile: /etc/pki/tls/certs/ca-bundle.crt CApath: none" ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

After upgrade to NetWorker v19.10.x, vProxy VM backup fails with error: 
Unable to start backup on vProxy 'vproxy-name': libCURL: function "curl_easy_perform" returned error 77: "error setting certificate verify locations:  CAfile: /etc/pki/tls/certs/ca-bundle.crt CApath: none"

Cause

Missing certificate files or incorrect permissions.

Resolution

On the NetWorker server, check if the following paths exist: 
/etc/pki/tls
/etc/pki/tls/certs
If not, create them, then copy the certificate bundle: 
# mkdir /etc/pki/tls
# mkdir /etc/pki/tls/certs
# cp /var/lib/ca-certificates/ca-bundle.pem /etc/pki/tls/certs/ca-bundle.crt
Set the directory and file permissions to 644 with chmod. 
chmod -R 644 /etc/pki
Re-try the vProxy backup, it should work now.

Affected Products

NetWorker Series
Article Properties
Article Number: 000223869
Article Type: Solution
Last Modified: 10 May 2024
Version:  3
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.