Dell Unity: SupportAssist 配置失败并显示错误0x6400C1F(戴尔可纠正)

Summary: SupportAssist 配置失败并显示错误 0x6400C1F

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Symptoms

安全集中式网关 (SCG) 已配置并正在运行。
尝试配置 SupportAssist 在网络检查步骤中失败,并显示错误 0x6400C1F。

SupportAssist 配置向导
图 1:SupportAssist 配置向导

Cause

SupportAssist 状态 (svc_supportassist --status) 命令失败。
尝试清理并重新启动 SupportAssist 失败。

svc_supportassist命令的输出 
图 2:svc_supportassist命令的输出

Resolution

应检查 ESE docker 容器状态。
请联系 Dell Unity 支持 并参考此知识库文章000224056。

Affected Products

Dell EMC Unity
Article Properties
Article Number: 000224056
Article Type: Solution
Last Modified: 13 Feb 2025
Version:  2
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