PPDM SQL App Aware restores fail unexpectedly
Summary: If an Application Aware backup is running simultaneously as the restore, the restore may fail.
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Symptoms
Trying to perform a SQL restore from an Application Aware backup might fail with the following error:
msagentrc: Unable to mount the backup images: (HTTP 404 Not Found)
Under log /opt/emc/vproxy/runtime/logs/vproxyd/mount-(session).log, you see entries similar to:
2024-04-11T09:52:19.418Z ERROR: [Gold] Another vProxy operation 'Backup' is already active on VM vm-13254:{Operation:Backup StartTime:2024-04-11T09:45:12Z Proxy:ppdm-01.test.local SessionId:2b45d857-9040-4dd2-be06-841a4d1aa10b}2024-04-11T09:52:19.418Z ERROR: [Gold] Cannot lock VM 'XXXXXX' (vm-13254).
2024-04-11T09:52:19.418Z INFO: [Gold] Step 'Verifying connectivity' done: Failed
2024-04-11T09:52:19.420Z INFO: [Gold] Unmounting after mount unsuccessful: Cannot lock VM 'XXXXX' (vm-13254): Another vProxy operation 'Backup' is already active on VM vm-13254:
Cause
VM direct does not allow concurrent backup and restore operations.
Resolution
This is working as designed.
Article Properties
Article Number: 000224265
Article Type: Solution
Last Modified: 24 May 2024
Version: 2
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