VxRail: Physical Disk SAS Hard Drive was Recognized as SSD Media Type in iDRAC Version 7.10.30.05

A VS-760, VP-760 or VE-660 node with a physical SAS hard drive installed can have the iDRAC indicate that it is a Solid-State Disk (SAS SSD) media type.

VxRail releases using VS-760, VP-760 or VE-660 nodes running iDRAC version 7.10.30.05 can be affected by this issue.
Affected VxRail releases:

• 7.0.520
• 8.0.240
• 8.0.230

All nodes in a VxRail cluster should have the same disk configuration. If cluster deployment or cluster expansion is attempted while this issue is occurring, there would be issues.

In iDRAC version 7.10.30.05, there is a known issue where the iDRAC may display hard drives as SSDs after warm or cold reboots when a mix of hard drives and SSDs is connected to HBA355i, HBA355e, HBA345, HBA330 controllers. There is an existing Product Support Quick Note (PSQN 000223316) from Dell on this issue.

The workaround is to reset the iDRAC.

There are two options to reset the iDRAC:

Option 1: Reset the iDRAC using the iDRAC Web User Interface.

1. Log in to the iDRACs Web User Interface
2. Go to Maintenance > Diagnostics >Reset iDRAC to Factory Defaults > Discard all settings, but preserve user and network settings
3. Push Continue.
4. After the reset is completed, confirm that the disk media type is displaying correctly.

Option 2: Reset the iDRAC using RACADM.

1. Connect to the servers iDRAC over SSH or Telnet
2. Run the command racadm racreset
3. After the reset is completed, confirm that the disk media type is displaying correctly