PowerProtect：SQL App Agent 備份失敗，並顯示ABA0002「Lockbox 包含無項目」

Summary: Microsoft SQL Server 資料庫備份失敗並顯示錯誤ABA0002，表示存取加密箱時發生錯誤。

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Symptoms

Microsoft應用程式代理程式的 PowerProtect Data Manager 用於保護Microsoft SQL Server 資料庫。Microsoft SQL Server 資料庫備份失敗並顯示ABA0002，表示存取加密箱時發生錯誤。 
ABA0002: MY_MSSQL_POLICY: Unable to backup MICROSOFT_SQL_DATABASE asset MY_DATABASE on my-server.my-domain.com to storage target MY_MSSQL_POLICY_STORAGE because of an agent issue.

The protection policy backup was unsuccessful because of an agent issue.

Review the error message for a resolution. If there is no resolution, and the issue persists, contact Dell Customer Support.

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The protection policy configuration was unsuccessful because the Agent failed with the following error: Error encountered while retrieving information from the lockbox 'C:\Program Files\DPSAPPS\common\lockbox\agents.clb' The Lockbox contains no entries.

Cause

agent.clb 加密箱資訊已損毀。腐敗的根本原因尚不清楚。

Resolution

重新命名 agent.clb 加密箱檔案，以重新建立內容。

  1. 向出現症狀的 Microsoft 應用程式代理程式用戶端進行驗證。
  2. 在 Windows 檔案總管中，瀏覽至加密箱目錄 (C:\Program Files\DPSAPPS\common\lockbox).
  3. 重新命名現有的 agents.clb 檔案至 agents.clb.old.
  4. 重新啟動 Dell VM Direct Agent 使用服務主控台 （services.msc)。
  5. 啟動 Microsoft 應用程式代理 SQL 代理備份以重新建立 agents.clb 加密箱內容。
Article Properties
Article Number: 000224362
Article Type: Solution
Last Modified: 21 Nov 2025
Version:  2
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