PowerProtect Data Manager Unable to add license

Summary: Unable to add to PowerProtect Data Manager appliance.

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Symptoms

Unable to add license to PowerProtect Data Manager: 
  
Code=500, reason=An unexpected error prevented the server from fulfilling your request: Null


error 500 service is unvailable
Or

error 500 service is unvailable

In sysmnr.log:

sysmnr log

Cause

PowerProtect Data Manager does not support multiple license keys, one for evaluation capacity and another one for subscription socket.

PowerProtect Data Manager has more than one license.

Resolution

On PowerProtect Data Manager 19.17, this scenario is better handled and the following message is displayed:
Error msg 404 unable to update the license with a file that contain multiple keys
Contact support to get assistance to reset the license number and/or type.
Article Properties
Article Number: 000224525
Article Type: Solution
Last Modified: 29 Apr 2024
Version:  1
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