PowerProtect Cyber Recovery: La instalación falla con el error: "No se pudo establecer conexión a la base de datos Mongo".

Summary: En este artículo, se describe cómo resolver el error de que Cyber Recovery no se puede conectar a MongoDB durante la actualización después de instalar la actualización del SO de Cyber Recovery. ...

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Symptoms

La comprobación de actualización de Cyber Recovery falla porque la actualización "No se pudo conectar a la base de datos: No se pudo establecer conexión a la base de datos de Mongo". 
cr:/tmp/Upgrade/staging # ./crsetup.sh --upgcheck
24.04.30 07_17_26 : =================================================================================================
24.04.30 07_17_26 : Cyber Recovery Pre-upgrade check.
24.04.30 07_17_26 : =================================================================================================
24.04.30 07_17_26 : Using timezone 'Europe/Dublin' for Cyber Recovery service containers...
24.04.30 07_17_26 :
24.04.30 07_17_26 : Determining the docker bridge network IP...
24.04.30 07_17_26 :
24.04.30 07_17_26 : Using IP Address 172.17.0.1 to send mail from the notifications container...
24.04.30 07_17_26 : Docker Client & Server versions .......... PASSED (Installed Docker Server (Engine) version 24.0.7 meets the minimum Docker 23.0+ requirement)
24.04.30 07_17_26 : Docker Compose version ................... PASSED (Installed Docker Compose version 2.23.3 meets the minimum Docker 2.3+ requirement)
lockbox's passphrase:

Verify CR install version................. PASSED (Installed CR version 19.14.0.2-16 is upgradeable to 19.16.0.2-10)
Verify OS support ........................ PASSED (Installed SuSE OS version 12.5 meets the minimum 12.5 requirement)
Verify CR registry service ............... PASSED (Cyber Recovery registry service is running)
Verify CR OS size requirement ............ PASSED (Cyber Recovery upgrade disk size 26 GB meets or exceeds the minimum 2 GB requirement.)


Failed to connect to database : Failed to connect to Mongo Database.


24.04.30 07_17_59 :
24.04.30 07_17_59 : Pre-upgrade software check failed.
24.04.30 07_17_59 :
El contenedor de Docker no está activo y el comando docker ps --all muestra el estado de MongoDB como "Salite". 
cr:/tmp/Upgrade/staging # docker ps --all
...
6539b68a2ec7   localhost:14779/cr_mongo:6.0.6                    "/bin/bash /usr/loca…"   7 months ago   Exited (0) 23 hours ago                                                           cr_mongo-auth_1
Otros contenedores también se encuentran en el estado "Exited".

Cause

Durante la instalación de la actualización del sistema operativo, la versión de Docker se actualizó y los contenedores de Docker requieren una recreación forzada.

Resolution

Ejecute el siguiente comando: 
crsetup.sh --forcerecreate
Vuelva a intentar la comprobación de actualización de Cyber Recovery.

Affected Products

PowerProtect Cyber Recovery
Article Properties
Article Number: 000224618
Article Type: Solution
Last Modified: 01 May 2024
Version:  1
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