PowerProtect Cyber Recovery：安裝失敗並顯示錯誤：「無法連線至 Mongo 資料庫。」
Summary: 本文說明如何解決在安裝 Cyber Recovery 作業系統更新後，Cyber Recovery 在升級時無法連線至 MongoDB 的錯誤。
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Symptoms
Cyber Recovery 升級檢查失敗，因為升級「無法連線至資料庫：無法連線至 Mongo 資料庫。」
cr:/tmp/Upgrade/staging # ./crsetup.sh --upgcheck 24.04.30 07_17_26 : ================================================================================================= 24.04.30 07_17_26 : Cyber Recovery Pre-upgrade check. 24.04.30 07_17_26 : ================================================================================================= 24.04.30 07_17_26 : Using timezone 'Europe/Dublin' for Cyber Recovery service containers... 24.04.30 07_17_26 : 24.04.30 07_17_26 : Determining the docker bridge network IP... 24.04.30 07_17_26 : 24.04.30 07_17_26 : Using IP Address 172.17.0.1 to send mail from the notifications container... 24.04.30 07_17_26 : Docker Client & Server versions .......... PASSED (Installed Docker Server (Engine) version 24.0.7 meets the minimum Docker 23.0+ requirement) 24.04.30 07_17_26 : Docker Compose version ................... PASSED (Installed Docker Compose version 2.23.3 meets the minimum Docker 2.3+ requirement) lockbox's passphrase: Verify CR install version................. PASSED (Installed CR version 19.14.0.2-16 is upgradeable to 19.16.0.2-10) Verify OS support ........................ PASSED (Installed SuSE OS version 12.5 meets the minimum 12.5 requirement) Verify CR registry service ............... PASSED (Cyber Recovery registry service is running) Verify CR OS size requirement ............ PASSED (Cyber Recovery upgrade disk size 26 GB meets or exceeds the minimum 2 GB requirement.) Failed to connect to database : Failed to connect to Mongo Database. 24.04.30 07_17_59 : 24.04.30 07_17_59 : Pre-upgrade software check failed. 24.04.30 07_17_59 :Docker 容器未啟動，且命令
docker ps --all 將 MongoDB 狀態顯示為「已退出」。
cr:/tmp/Upgrade/staging # docker ps --all ... 6539b68a2ec7 localhost:14779/cr_mongo:6.0.6 "/bin/bash /usr/loca…" 7 months ago Exited (0) 23 hours ago cr_mongo-auth_1其他容器也處於「Exited」狀態
Cause
在安裝作業系統更新期間，docker 版本已更新，docker 容器需要強制重新建立。
Resolution
執行下列命令：
crsetup.sh --forcerecreate
再次嘗試 Cyber Recovery 升級檢查。
Affected Products
PowerProtect Cyber RecoveryArticle Properties
Article Number: 000224618
Article Type: Solution
Last Modified: 01 May 2024
Version: 1
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