PowerFlex 管理平台 - 嘗試將其匯出為 PDF 或 CSV 時，無法產生相容性報告

Summary: 本文說明如何修正在匯出 PDF 或 CSV 時，從「資源」標籤產生相容性報告的錯誤。

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Symptoms

案例

嘗試從「資源」標籤產生 PDF 或 CSV 合規性報告失敗，並出現以下嚴重錯誤：

I/O error on GET request for "https://asmmanager.powerflex.svc:9080/AsmManager/ManagedDevice/export/firmware/pdf": Read timed out; nested exception is java.net.SocketTimeoutException: Read timed out (-1)
 

「資源」標籤失敗，並出現以下嚴重錯誤


asmmanager 日誌 - 成功獲取所有與合規性相關的詳細資訊，但在 PDF 檔生成過程中遇到失敗（在某些情況下，它可能無法生成 CSV 檔）：

2024-04-09T02:19:43.321449536-05:00 stdout F 2024-04-09 07:19:43,321 [task-1] (FirmwareUtil.java:2348) [DEBUG] Getting firmwareCompliance for all devices
..
2024-04-09T02:21:45.225851143-05:00 stdout F 2024-04-09 07:21:45,225 [task-1] (FirmwareUtil.java:2397) [DEBUG] Successfully retrieved all compliance for all devices
2024-04-09T02:22:44.283129547-05:00 stdout F 2024-04-09 07:22:44,282 [https-jsse-nio-9080-exec-4] (AbstractHandlerExceptionResolver.java:208) [WARN] Resolved [org.springframework.web.context.request.async.AsyncRequestTimeoutException]
2024-04-09T02:22:44.286244707-05:00 stdout F 2024-04-09 07:22:44,286 [https-jsse-nio-9080-exec-4] (PFXMErrorController.java:98) [ERROR] Status: 503, PFXM error: null, attributes: timestamp:Tue Apr 09 07:22:44 GMT 2024
2024-04-09T02:22:44.286278324-05:00 stdout F status:503
2024-04-09T02:22:44.286284213-05:00 stdout F error:Service Unavailable
2024-04-09T02:22:44.286287567-05:00 stdout F path:/AsmManager/ManagedDevice/export/firmware/pdf
..
2024-04-09T02:22:44.286331559-05:00 stdout F host=asmmanager.powerflex.svc:9080
2024-04-09T02:22:44.286334441-05:00 stdout F connection=Keep-Alive
2024-04-09T02:22:44.286336981-05:00 stdout F accept-encoding=gzip,deflate
...
2024-04-09T02:23:27.164733668-05:00 stdout F 2024-04-09 07:23:27,164 [task-1] (DeviceInventoryService.java:2026) [WARN] Exception caught writing PDF file for resources
2024-04-09T02:23:27.164764003-05:00 stdout F org.apache.coyote.CloseNowException: Failed write

影響 

無法產生 PDF 或 CSV 格式的投訴報告。

 

Cause

在報告生成過程中，可能會出現創建過程在提取一個或多個資源的詳細資訊時超時的情況。

Resolution

可在 Jump 主機 （Windows 或 SLES 15.x） 上使用的內部工具。若要取得此工具，請聯絡 Dell 支援。 

受影響的版本

PowerFlex Manager 4.x

已修正問題的版本

預估已在 PFMP 4.7 中修正

Affected Products

PowerFlex rack, PowerFlex Appliance
Article Properties
Article Number: 000225201
Article Type: Solution
Last Modified: 09 Jul 2025
Version:  4
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