PowerFlex 管理平台 — 尝试将合规性报告导出为 PDF 或 CSV 时生成合规性报告失败

Summary: 本文介绍如何修复在 PDF 或 CSV 导出期间从“资源”选项卡生成合规性报告时的故障。

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Symptoms

情况说明

尝试从“资源”选项卡生成 PDF 或 CSV 合规性报告失败，并显示以下严重错误：

I/O error on GET request for "https://asmmanager.powerflex.svc:9080/AsmManager/ManagedDevice/export/firmware/pdf": Read timed out; nested exception is java.net.SocketTimeoutException: Read timed out (-1)
 

“资源”选项卡失败，并显示以下严重错误


asmmanager 日志 — 成功获取所有与合规性相关的详细信息，但在生成 PDF 文件期间遇到故障（在某些情况下，可能无法生成 CSV 文件）：

2024-04-09T02:19:43.321449536-05:00 stdout F 2024-04-09 07:19:43,321 [task-1] (FirmwareUtil.java:2348) [DEBUG] Getting firmwareCompliance for all devices
..
2024-04-09T02:21:45.225851143-05:00 stdout F 2024-04-09 07:21:45,225 [task-1] (FirmwareUtil.java:2397) [DEBUG] Successfully retrieved all compliance for all devices
2024-04-09T02:22:44.283129547-05:00 stdout F 2024-04-09 07:22:44,282 [https-jsse-nio-9080-exec-4] (AbstractHandlerExceptionResolver.java:208) [WARN] Resolved [org.springframework.web.context.request.async.AsyncRequestTimeoutException]
2024-04-09T02:22:44.286244707-05:00 stdout F 2024-04-09 07:22:44,286 [https-jsse-nio-9080-exec-4] (PFXMErrorController.java:98) [ERROR] Status: 503, PFXM error: null, attributes: timestamp:Tue Apr 09 07:22:44 GMT 2024
2024-04-09T02:22:44.286278324-05:00 stdout F status:503
2024-04-09T02:22:44.286284213-05:00 stdout F error:Service Unavailable
2024-04-09T02:22:44.286287567-05:00 stdout F path:/AsmManager/ManagedDevice/export/firmware/pdf
..
2024-04-09T02:22:44.286331559-05:00 stdout F host=asmmanager.powerflex.svc:9080
2024-04-09T02:22:44.286334441-05:00 stdout F connection=Keep-Alive
2024-04-09T02:22:44.286336981-05:00 stdout F accept-encoding=gzip,deflate
...
2024-04-09T02:23:27.164733668-05:00 stdout F 2024-04-09 07:23:27,164 [task-1] (DeviceInventoryService.java:2026) [WARN] Exception caught writing PDF file for resources
2024-04-09T02:23:27.164764003-05:00 stdout F org.apache.coyote.CloseNowException: Failed write

影响 

无法生成PDF或CSV格式的投诉报告。

 

Cause

在报告生成过程中，在获取一个或多个资源的详细信息时，可能会出现创建过程超时的情况。

Resolution

内部工具可在跳转主机（Windows 或 SLES 15.x）上使用。要获取此工具，请联系戴尔支持。 

受影响的版本

PowerFlex Manager 4.x

已修复问题的版本

估计将在 PFMP 4.7 中修复

Affected Products

PowerFlex rack, PowerFlex Appliance
Article Properties
Article Number: 000225201
Article Type: Solution
Last Modified: 09 Jul 2025
Version:  4
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