Data Domain: Update Dial Home Primary Contact for Your Asset

Summary: This article provides steps to update the Primary Contact for an Asset with the correct Email ID. Support Teams reach out to the Primary Contact for any Dial Home Service Requests.

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Instructions

Technical Support Engineers cannot reach the customer if the Primary Contact for the Asset is not updated with Dell. Primary Contact should be updated at Asset Level on the Product to receive communications related to a Dial Home Service Request (SR).

Contact your Service Account Manager (SAM) or update the Primary Contact details for Dial Home on your Asset after Signing In on Dell Administrative Support.
  1. After Sign In, click Manage Contacts' Access and Roles
  2. From the Tell us more drop-down, Select Manage Contacts' Access and Roles
  3. Type your Site ID or Customer Number (Do not press Enter) in the text box and wait for 30 seconds for your Site Name to appear.
  4. Select the Site name and click Start Chat with an Agent.
  5. Provide your Asset Service Tag or Serial Number, under Problem Description mention: Primary contact for the asset to be updated as <Your desired Email ID>.
  6. Click Start Chat and wait for an agent to join.
  7. Customers can also Create Service Request on the same page if they do not want to chat.

Affected Products

Data Domain Deduplication Storage Systems
Article Properties
Article Number: 000226388
Article Type: How To
Last Modified: 26 Jan 2026
Version:  6
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