NetWorker: Sikkerhedskopieringer mislykkes med fejlen "gem: Kan ikke lukke gemme session: Kan ikke oprette indeksmappe til klient"

Summary: Sikkerhedskopieringer mislykkes med fejlen "gem: Kan ikke lukke gemme session: Kan ikke oprette indeksmappe til klient"

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Symptoms

Sikkerhedskopieringen mislykkes med fejlen: 
save: Unable to close save session: can't create index directory for client

Handlingsloggen viser: 
129292:save:Successfully established Client direct save session for save-set ID '2055369197' (Client_name:C:\) with Data Domain volume 'Volume'.
174922:save: Step (5 of 6) for PID-1664: Successfully connected to the target media device through the nsrmmd process on the host 'Server' for the save set 'C:\'.
174422:save: Step (6 of 6) for PID-1664: Reading the save sets and writing to the target device.
90099:save: Unable to close save session: can't create index directory for client 'Client_name'


CLIENT_NAME: E:\                  level=incr,      0 KB 00:00:09      0 files
Completed savetime=1719824873
90015:save: The backup of VSS emit save set '\\?\GLOBALROOT\Device\HarddiskVolume1\' succeeded.
94694:save: The backup of save set '\\?\GLOBALROOT\Device\HarddiskVolume1\' succeeded.
90099:save: Unable to close save session: can't create index directory for client 'ClientName'\
...
90014:save: The backup of VSS emit save set 'C:\' failed.
99123:save: Handling an abort while processing Windows backup.
90117:save: Unable to perform the ASR backup: cannot obtain the VSS MBS status.

Cause

Serveren blev migreret til ny hardware med en anden drevkonfiguration. Indekser blev flyttet tilbage til deres standardplacering, men feltet Indekssti er konfigureret til flere klienter.

Resolution

Sørg for, at indeksstien viser den korrekte sti eller er ryddet for at angive standardplaceringen.

Indeks path.jpg

 

Affected Products

NetWorker
Article Properties
Article Number: 000226860
Article Type: Solution
Last Modified: 14 Aug 2024
Version:  1
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