PPDM 文件系统代理 数据还原失败,并显示错误代码 ARF0032

Summary: PowerProtect Data Manager 文件系统代理 数据还原失败,并显示错误代码 ARF0032 无法执行文件级还原。

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

这些消息与故障相关联:

File System agent Data restore fails with error code ARF0032, Unable to perform a file-level restore at ######### to the target volume drive-letter:\Restore because the third party component Robocopy produced the following error: the exit code is 9, several files did not copy.

The restore of this backup copy cannot be completed because an operation by a third party component was unsuccessful. Robocopy recovers with 1 error, check detail in log C:\Program Files\DPSAPPS\fsagent\logs\

要解决此问题,请执行以下操作:

  1. 验证目标卷中是否有足够的磁盘空间。问题解决后,重试此操作。
  2. 备份源可能由于默认持续时间超时而卸载。PowerProtect Data Manager FS 用户指南提供了有关增加超时的详细信息。

Cause

恢复需要的时间超过恢复超时值。

Resolution

增加还原超时

增加还原超时***
默认情况下,装载操作在 30 分钟后超时,备份拷贝将被卸载。运行大型文件的文件级还原时,您可以增加还原超时。

如果大型文件的文件级还原在完成之前超时,请执行此任务。

  1. 在以下位置之一创建名称为 browsersvc.cmd的文件:
    • 在 Windows 上,C:\Program Files\DPSAPPS\fsagent\settings
    • 在 Linux 上,/opt/dpsapps/fsagent/settings
  2. 将以下行添加到文件中,并为两个变量指定相同的超时值(以分钟为单位):
    • {"-idletimeout":"timeout", "-resexpiry":"timeout"}
      • 例如,输入以下行可将还原超时设置为 60 分钟:
      • {"-idletimeout":"60", "-resexpiry":"60"}

Affected Products

PowerProtect Software
Article Properties
Article Number: 000228692
Article Type: Solution
Last Modified: 29 Jan 2025
Version:  1
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